Automobile Service Reminder Telecaller Jobs Opening in Starline Cars Pvt Ltd at Naroda, Ahmedabad
Automobile Service Reminder Telecaller
0 Years 
10000 - 20000 Monthly 
Job Description
Position Overview:
The Automobile Service Reminder Telecaller plays a key role in customer engagement and service retention. The role involves contacting customers to remind them of upcoming vehicle service or maintenance appointments, addressing inquiries, promoting service offers, and ensuring a smooth scheduling process. This position is ideal for candidates with good communication skills, customer-oriented mindset, and basic understanding of automobiles.
Key Responsibilities:
1. Customer Communication & Follow-Up
-
Contact customers via phone to remind them of scheduled service or maintenance appointments.
-
Follow up on previous service visits and ensure customer satisfaction.
-
Handle inbound calls from customers regarding service queries.
2. Appointment Scheduling
-
Coordinate with service advisors and mechanics to schedule appointments efficiently.
-
Update and maintain customer records in the CRM system.
-
Ensure timely confirmation and reminders for all scheduled services.
3. Promotion of Services & Offers
-
Inform customers about ongoing service offers, discounts, or preventive maintenance packages.
-
Upsell additional services when appropriate, ensuring customer consent and satisfaction.
4. Record Maintenance & Reporting
-
Maintain accurate and up-to-date records of customer interactions, scheduled appointments, and service history.
-
Generate daily, weekly, or monthly reports on calls made, appointments scheduled, and services promoted.
5. Customer Support & Issue Resolution
-
Address basic inquiries regarding service procedures, costs, and estimated completion times.
-
Escalate complex service-related issues to service advisors or managers.
Educational Qualifications & Experience:
-
Minimum: 12th pass; Graduate preferred.
-
Prior experience in telecalling, customer service, or automotive sales/service is an advantage.
-
Basic knowledge of automobiles and vehicle maintenance is preferred.
Key Skills & Competencies:
1. Communication Skills
-
Clear, polite, and professional phone etiquette.
-
Ability to explain service schedules, offers, and procedures clearly.
2. Customer Service Orientation
-
Empathy, patience, and problem-solving skills while interacting with customers.
-
Focus on customer satisfaction and building long-term relationships.
3. Organizational & Time Management Skills
-
Ability to manage multiple calls and appointments efficiently.
-
Prioritize follow-ups and scheduling for timely service reminders.
4. Technical & Digital Skills
-
Familiarity with CRM software or basic MS Office tools.
-
Ability to maintain accurate records and generate reports.
5. Persuasive & Sales Skills
-
Promote service offers and additional maintenance packages effectively without being pushy.
More information about this Automobile Service Reminder Telecaller Job
Please go through the below FAQs to get all answers related to the given Automobile Service Reminder Telecaller job
- What are the job requirements to apply for this Automobile Service Reminder Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Automobile Service Reminder Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), BA, 12th Pass (HSE), 10th Pass (SSC)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Automobile Service Reminder Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Automobile Service Reminder Telecaller position?
- Ans: There are immediate 1 job openings for Automobile Service Reminder Telecaller in our Organisation.
Job Particulars
About Company
Hyderabad, Ahmedabad, Bangalore
3 to 3+ Years
Salary not disclosed 
12th Pass (HSE)
Ahmedabad
Freshers
Salary not disclosed
12th Pass (HSE)
Ahmedabad, Mumbai, Chennai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc
Ahmedabad, Pune, Noida
3 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Ahmedabad
1 to 3+ Years
Salary not disclosed
Diploma, BA, BBA/BBM, 12th Pass (HSE)
Ahmedabad
Freshers
Salary not disclosed
Diploma, B.Com(Financial Analytics), BA(English, Hindi), BCA, 12th Pass (HSE)
Ahmedabad, Mumbai, Noida
Freshers
Salary not disclosed
10th Pass (SSC) 
