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AVP/Lead – Customer Service Jobs in Mumbai - Vito India Advisors Pvt. Ltd.

AVP/Lead Customer Service
Vito India Advisors Pvt. Ltd.
Any Graduate
AVP/Lead – Customer Service Jobs in Mumbai - Vito India Advisors Pvt. Ltd.
Last Date 07 Feb 2020
This Job is Expired

Vito India Advisors Pvt. Ltd. - Job Details

Date of posting: 09 Dec 19
AVP/Lead – Customer Service

Mumbai

JOB ID: VVB109411

Responsibilities :

  • To support the Retail Operations team
  • Manage interaction of Customer Calls/Chats and Emails
  • To improve the customer service experience i.e. manage inbound calls (resolve query in 1st call etc),Implement IVRs, etc.
  • To manage chats content and resolve, introduce chatbot etc.
  • The role incumbent may look at cards operations in future (few months down the line)

CANDIDATE PROFILE:

  • People Management/team management skills (India and Overseas)
  • BFSI experience (understanding of risk and compliance, AML)
  • Understanding of telephony platforms similar to contact centres
  • Apart from managing BAU, should have looked at customer centre transformation and improve customer service

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers

About Vito India Advisors Pvt. Ltd.

Founded in 2006. We are a premier search firm dedicated to serving the specialized executive search needs of our clients across various industries.   We partner with an exclusive set of Banking, Manufacturing, Consumer, Pharma, Lifesciences, Infrastructure, Manufacturing and Engineering clients to fulfill their human capital needs across all functional areas.
This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Vito India Advisors Pvt. Ltd. recruiting AVP/Lead Customer Service candidates nearby Mumbai.Vito India Advisors Pvt. Ltd. vacancies for AVP/Lead Customer Service is recruited through Written-test, Face to Face Interview etc.
Vito India Advisors Pvt. Ltd. Company recruits a lot of candidates every year based on the skills . The candidates with Any Graduate are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Mumbai can apply for AVP/Lead Customer Service position in Vito India Advisors Pvt. Ltd.. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Vito India Advisors Pvt. Ltd. recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Vito India Advisors Pvt. Ltd. and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Vito India Advisors Pvt. Ltd. and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Vito India Advisors Pvt. Ltd. and near your city and get a secured career.