AVP/Lead – Customer Service Jobs in Mumbai - Vito India Advisors Pvt. Ltd.
AVP/Lead Customer Service
Vito India Advisors Pvt. Ltd.
Expired
Posted: 09 Dec 19
Job Description
AVP/Lead – Customer Service
Mumbai
JOB ID: VVB109411
Responsibilities :
- To support the Retail Operations team
- Manage interaction of Customer Calls/Chats and Emails
- To improve the customer service experience i.e. manage inbound calls (resolve query in 1st call etc), Implement IVRs, etc.
- To manage chats content and resolve, introduce chatbot etc.
- The role incumbent may look at cards operations in future (few months down the line)
CANDIDATE PROFILE:
- People Management/team management skills (India and Overseas)
- BFSI experience (understanding of risk and compliance, AML)
- Understanding of telephony platforms similar to contact centres
- Apart from managing BAU, should have looked at customer centre transformation and improve customer service
Job Particulars
Education Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id781996
Job Category Tech Support
Locality Address
State Maharashtra
Country India
About Company
Founded in 2006. We are a premier search firm dedicated to serving the specialized executive search needs of our clients across various industries. We partner with an exclusive set of Banking, Manufacturing, Consumer, Pharma, Lifesciences, Infrastructure, Manufacturing and Engineering clients to fulfill their human capital needs across all functional areas.
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