Back Office Assistant Female Job in CURE SPECTS EYE CARE LASER PVT LTD at Ambavadi, Ahmedabad

 Greet and welcome patients, guests and business representatives; determine their needs and put them in contact with appropriate staff.

 Receive incoming calls and answer routine inquiries; screen and/or transfer calls to the appropriate member of the team.

 Facilitate the tracking and monitoring of the location of all staff.

 Take messages, or forward to voice mail, for all staff.

 Monitor and manage the general tidiness of the waiting room

 Attend to patient behaviors in the waiting room by listening, supporting, validating and in the case of disruptive behaviors employing de-escalating techniques. If necessary, contacting Clinical Team Lead or other appropriate staff member for assistance.