Back Office Assistant Jobs Opening in Arise solution at Akota, Babajipura, Chikuwadi, Vadodara
Job Description
Job Summary:
We are seeking a reliable and detail-oriented Back Office Assistant to support our customer service and operations teams. The role primarily involves handling inbound calls related to transactions, payments, billing inquiries, fraud claims, and disputes. You will assist customers with credit limit adjustments, card replacements, and account updates, while educating them on the company’s benefits, rewards programs, and policies.
This role requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks efficiently while maintaining high customer satisfaction.
Key Responsibilities:
1. Inbound Call Handling
-
Manage inbound customer calls concerning transaction queries, payment processing, billing issues, fraud claims, and disputes.
-
Provide accurate and timely responses to customer inquiries, ensuring clarity and professionalism.
-
Document and track all call details and resolutions in the customer management system.
2. Account Management Assistance
-
Assist customers with requests related to credit limit adjustments, card replacements, and account updates.
-
Verify customer identity and authenticate information before processing account changes.
-
Ensure compliance with company policies and regulatory requirements during account modifications.
3. Customer Education and Support
-
Educate customers on available benefits, rewards, loyalty programs, and relevant policies.
-
Explain terms and conditions clearly to help customers maximize their product usage.
-
Address customer concerns empathetically and provide solutions or escalate issues when necessary.
4. Fraud and Dispute Resolution
-
Support the fraud investigation team by collecting necessary information from customers regarding suspicious transactions.
-
Guide customers through the dispute resolution process and update them on case status.
-
Collaborate with internal teams to ensure timely and accurate resolution of claims.
5. Coordination and Documentation
-
Maintain accurate records of customer interactions, actions taken, and follow-up activities.
-
Prepare reports on common issues, call volumes, and resolution efficiency.
-
Assist in improving back office processes and customer communication based on feedback and observations.
Technical Skills:
-
Proficient in MS Office (Word, Excel, Outlook).
-
Experience with CRM and call management systems.
-
Basic understanding of transaction processing and account management systems.
Soft Skills:
-
Strong communication skills, both verbal and written.
-
High attention to detail and accuracy.
-
Customer-focused with excellent problem-solving abilities.
-
Ability to work efficiently in a fast-paced environment.
-
Good organizational and multitasking skills.
-
Discretion and ability to handle sensitive information confidentially.
More information about this Back Office Assistant Job
Please go through the below FAQs to get all answers related to the given Back Office Assistant job
- What are the job requirements to apply for this Back Office Assistant job position?
- Ans: A candidate must have a minimum of fresher as an Back Office Assistant
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Back Office Assistant is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Back Office Assistant position?
- Ans: There are immediate 1 job openings for Back Office Assistant in our Organisation.
Job Particulars
About Company
Vadodara 
Freshers 
Salary not disclosed 
Certificate Course (ITI), Diploma, B.Com(International Accounting & Finance, International Business, International Finance, Investment Banking, Investment Management, Logistics and Supply Chain Management, Management, Management & Finance, Management Information Systems, Marketing, Service Industry Management), BA, BSc, 10th Pass (SSC), 12th Pass (HSE), No Education/Schooling, Upto 9th Std, Vocational Training, Other Course
Vadodara
Freshers
Salary not disclosed
B.Com, BBA/BBM
Vadodara
Freshers
Salary not disclosed
10th Pass (SSC) 
