Back Office Assistant Jobs Opening in Shraddha Gruhudyog at Thane, Mumbai
Job Description
Key Responsibilities
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Order Management & Packaging:
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Receive and process online orders from various platforms (FirstCry, Flipkart, Amazon, and the company website).
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Ensure the correct products are packed and labeled according to customer specifications and orders.
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Coordinate with the warehouse team to pick the right stock for packaging.
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Ensure that packaging meets the company’s quality standards, including correct labeling, expiration dates, and other regulatory information.
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Ensure timely dispatch of orders to meet delivery deadlines.
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Stock Management & Record Keeping:
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Maintain accurate records of product stock levels and inventory.
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Update stock status regularly on the online portals and internal systems to ensure products are available and visible to customers.
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Monitor stock movements to track products sold and restock when necessary.
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Assist in organizing inventory audits and reconciliations to ensure that records match physical stock.
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Work with the warehouse team to manage stock rotation and ensure products are within their shelf life.
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Customer Support:
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Respond to customer inquiries related to orders, product details, delivery status, and returns through email, chat, and phone.
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Resolve customer complaints professionally and promptly, ensuring a high level of satisfaction.
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Handle order-related issues such as damaged goods, incorrect items, or delayed deliveries and facilitate the return or exchange process as needed.
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Provide support for after-sales service, such as issuing refunds, providing tracking information, and assisting with product replacements.
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Maintain a customer-centric approach, ensuring customers’ concerns are addressed effectively.
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Reporting & Data Entry:
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Maintain accurate and up-to-date records of orders, returns, exchanges, and stock levels.
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Generate daily, weekly, and monthly reports on sales, inventory levels, and order statuses.
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Track product performance across different online platforms to identify trends and potential issues.
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Provide reports to management for forecasting, stock management, and order fulfillment analysis.
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Platform Management:
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Ensure that product listings on platforms like Amazon, Flipkart, FirstCry, and the company website are accurate, updated, and optimized.
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Update product descriptions, images, and prices as needed to reflect changes in the product catalog or promotional campaigns.
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Monitor the status of active listings to ensure products are live and not out of stock.
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Collaboration with Logistics and Suppliers:
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Coordinate with logistics partners for timely order dispatch and delivery.
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Communicate with suppliers and manufacturers to ensure product availability, resolve issues with supply chain delays, and place orders when necessary.
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Work with the marketing team to ensure stock availability for promotions, flash sales, and seasonal campaigns.
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Compliance & Quality Control:
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Ensure all packaging complies with regulatory standards for baby food products.
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Work with the quality control team to ensure products meet safety standards before being shipped.
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Maintain proper documentation for returns, refunds, and quality issues as part of record-keeping for audits or customer complaints.
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More information about this Back Office Assistant Job
Please go through the below FAQs to get all answers related to the given Back Office Assistant job
- What are the job requirements to apply for this Back Office Assistant job position?
- Ans: A candidate must have a minimum of fresher as an Back Office Assistant
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA
- What are the salary requirements for this job?
- Ans: The salary range is between 8000 and 10000 Monthly. The Salary will depend on the interview. This Back Office Assistant is a Full Time in Mumbai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Back Office Assistant is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Back Office Assistant position?
- Ans: There are immediate 1 job openings for Back Office Assistant in our Organisation.
Job Particulars
About Company
Mumbai 
Freshers 
Salary not disclosed 
B.Com, BA, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
B.Com, BA, 12th Pass (HSE)
Delhi, Mumbai, Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BFA
Ahmedabad, Mumbai, Pune
Freshers
Salary not disclosed
Diploma, BA, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
B.Com, BA, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
B.Com, BA, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
B.Com, BA, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
B.Com, BA, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
B.Com, BA, 12th Pass (HSE) 
