Back Office/Backend Customer Service/CCE Jobs in Delhi,Faridabad,Gurgaon - Fresher Employer Zone

Fresher Employer Zone - Job Details

Customer service executive and back-office executive required for banking process.
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour.
Responsibilities and Duties:

• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication “scripts” when handling different topics.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call centre database in a comprehensible way.
• Frequently attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

Required Experience, Skills and Qualifications:
Previous experience in a customer support role, the Track record of over-achieving quota, Strong phone and verbal communication skills along with active listening, Familiarity with CRM systems and practices, Customer focus and adaptability to different personality types, Ability to multi-task, set priorities and manage time effectively, High school degree.

• Candidates Have knowledge of Products and services
• Experienced or Fresher Most Welcome
• Good Communication skills
• 12th or above degree of candidates can apply

Benefits

• Good bonus
• Full achievements
• No target
• Easy to work
• ESI/PF

Job Types: Full-time

CALL HR RITIK BANSAL ....8448130633...

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