Back Office Executive - Accounts And Customer Support Jobs Opening in Basicana at C G Road, Ahmedabad-Others, Ahmedabad

Back Office Executive - Accounts And Customer Support

Basicana

0 Years

12000 - 15000 Monthly

Expired

Posted: 19 Jun 24

Job Description

We are currently seeking a meticulous and organized Back Office Executive to join our team. This role requires a blend of accounting skills and customer support capabilities to manage invoices, maintain stock records, handle customer complaints, and coordinate with technicians.

Job Responsibilities:
Accounting Tasks:
Prepare and issue invoices accurately and timely using Tally software.
Maintain and update stock records as per company protocols.
Follow up on outstanding payments and ensure timely collection.
Customer Support:
Attend to customer complaint calls professionally and empathetically.
Distribute complaint details to the appropriate technicians for resolution.
Maintain a log of complaints and track their resolution status.
Technician Coordination:
Coordinate with technicians to ensure they have the necessary resources and information to resolve customer issues.
Collect and compile daily reports from technicians regarding their service activities.
Monitor the progress of ongoing service issues and ensure timely follow-up.
Reporting:
Prepare daily, weekly, and monthly reports on accounts receivables, stock levels, customer complaints, and technician activities.
Provide insights and recommendations based on report analysis to improve operational efficiency.

Skills and Qualifications:
Education: Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
Experience: Proven experience in an accounting or back-office role, preferably with customer support responsibilities.
Technical Skills: Proficiency in Tally software and MS Office Suite (Word, Excel, PowerPoint).
Communication Skills: Excellent verbal and written communication skills, with a professional phone manner.
Team Player: Ability to work collaboratively with colleagues and technicians.

Benefits:
Competitive salary and performance-based incentives.
Opportunity for career growth and professional development.
Supportive and collaborative work environment.
Health and wellness benefits.
Flexible working hours and remote work options.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this role.

More information about this Back Office Executive - Accounts And Customer Support Job

Please go through the below FAQs to get all answers related to the given Back Office Executive - Accounts And Customer Support job

What are the job requirements to apply for this Back Office Executive - Accounts And Customer Support job position?
- Ans: A candidate must have a minimum of fresher as an Back Office Executive - Accounts And Customer Support

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM
What are the salary requirements for this job?
- Ans: The salary range is between 12000 and 15000 Monthly. The Salary will depend on the interview. This Back Office Executive - Accounts And Customer Support is a Full Time in Ahmedabad.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Back Office Executive - Accounts And Customer Support is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Back Office Executive - Accounts And Customer Support position?
- Ans: There are immediate 1 job openings for Back Office Executive - Accounts And Customer Support in our Organisation.