Job Description
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required skills:
- Good typing Speed.
- Good Communication Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality
Job Particulars
Who can apply Freshers and Experienced (0 to 1.5 Years )
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id951171
Job Category BSc/BCA/BBM , Computer Operator
Locality Address Camac Street Area , Park Street
State West Bengal
Country India
About Company
FMM
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