Back Office Executive Jobs in Kolkata - MyPustak

Back Office Executive

MyPustak

0 Years

3000 - 6000 Monthly

Expired

Posted: 27 Sep 18

Job Description

Back Office Executiveshave support responsibilitiesand handle functions that help the front officework well.
Manage large amounts of incoming calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer through open and interactive communication
Provide accurate, valid and complete information by using dashboard made by the technical team
Handle customer complaints, provide appropriate solutions and alternatives within the time limits
Follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage a customer
Keep information confidential

Job Particulars

Role data entry back office

Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Who can apply Freshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id484424

Job Category Diploma , BSc/BCA/BBM , Computer Operator

Locality Address

State West Bengal

Country India

About Company

MyPustak.com is India’s first online platform which works towards making education available to all, across the geographical and social boundaries. We make this possible by providing free books to those who have the desire to read but lack of resources to buy.

With the help of our team of highly energetic volunteers and logistic partners, today MyPustak has its reach in more than five thousand pincode across the country. We reach out for collecting books from donors and also for delivering them at reader’s doorstep. As we are a philanthropic organization we don’t charge anything neither from the donors nor the receivers,except a very nominal shipping & handling charge is to be borne by the one who wants the book.

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