Back Office Executive Job in Kent technology pvt ltd at Thane, Mumbai

CUSTOMER SERVICE EMAIL PROCESS

• A creative Customer Support Representative who understands how to reply on the major social media platform for Queries/feedback/complaints OTT Digital Content. 
• Their job is to ensure that their clients content is relevant enough to create interest for consumers, plus answer any of their questions and possibly convert them into a customer. 
• Email Customer Support Representatives should have a number of skills including: 
• Excellent overall writing skills in a number of different styles/tones. 
• Impeccable spelling and grammar 
• A deep understanding of consumers and what motivates them online 
• Great research, organizational, and learning skills 
• High comprehension of software like Microsoft Word and Google Docs 
• Familiarity with keyword placement and other SEO best practices 
• Some experience with online marketing and lead generation 
• An understanding of formatting articles on the web 
• Additionally, content writers are passionate learners since they write about a variety of topics and types of businesses. Their ability to take complex information and turn it into easy-to-understand copy is an essential aspect of any project. 
• Freshers with young/vibrant/ chirpy thoughts are most welcome.