Back Office Executive Jobs Opening in Onepoint Diagnostics LLP at Bibvewadi, Satara Road, Swargate, Pune
Job Description
Job Overview
We are looking for a Back Office Executive to handle patient communication, follow-up calls, appointment scheduling, telecalling, marketing, staff attendance, and office administration. The role involves coordinating with patients, arranging home visits, supporting the director with secretarial tasks, and ensuring smooth day-to-day office operations.
The ideal candidate should have excellent communication skills, multitasking ability, organizational competence, and a strong sense of responsibility. This is a full-time, office-based position designed for candidates who can work independently and support the company’s growth objectives.
Key Responsibilities
1. Patient Communication & Follow-ups
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Handle incoming and outgoing calls with patients, attendants, and family members.
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Answer patient queries regarding services, schedules, and home visits.
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Make follow-up calls to ensure patient satisfaction and continued engagement.
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Maintain a friendly, empathetic, and professional tone while interacting with patients.
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Assist in arranging home visits based on patient requirements and availability of healthcare staff.
2. Telecalling & Marketing Support
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Call potential patients using company-provided patient databases.
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Promote company services and explain healthcare packages to generate business.
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Convert leads into appointments and maintain detailed call logs.
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Follow up with potential leads until they confirm appointments or home care services.
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Support marketing campaigns by sharing information about special offers or new healthcare programs.
3. Scheduling & Coordination
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Coordinate home visit schedules between patients and healthcare professionals.
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Manage doctor and nurse availability to ensure smooth service delivery.
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Prepare and update patient schedules daily to avoid overlaps and missed appointments.
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Work closely with the operations team to ensure timely allocation of resources.
4. Attendance & Staff Monitoring
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Maintain attendance records for all on-duty and off-duty staff members.
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Ensure accurate tracking of leave applications, late arrivals, and absences.
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Share daily, weekly, and monthly attendance reports with management.
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Monitor colleague activities to ensure productivity and adherence to company policies.
5. Office Administration & Secretarial Support
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Take complete charge of office operations to ensure smooth functioning.
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Act as a secretary to the director by assisting in managing schedules, arranging meetings, and coordinating with external stakeholders.
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Prepare agendas, take meeting notes, and circulate minutes when required.
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Maintain confidentiality of sensitive patient data and company records.
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Handle official correspondence via email, letters, and notices.
6. Documentation & Reporting
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Maintain patient records, follow-up logs, and appointment registers.
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Prepare reports on patient visits, telecalling conversions, and lead generation.
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Keep management updated with daily, weekly, and monthly operational summaries.
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Assist the finance team with basic billing, invoicing, and collection follow-ups if required.
7. Team Support & Supervision
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Act as a support system for the healthcare team by coordinating between patients and staff.
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Guide junior staff members regarding workflow and patient-handling procedures.
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Report any performance issues, delays, or operational gaps to the management.
Required Skills and Competencies
Technical Skills
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Computer Proficiency: Knowledge of MS Office (Word, Excel, PowerPoint) for data entry and report preparation.
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Telecalling Tools: Comfortable using CRM systems or hospital management software.
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Documentation Skills: Ability to maintain accurate patient and office records.
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Basic Accounting: Knowledge of attendance tracking and report preparation.
Core Competencies
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Excellent Communication: Strong verbal and written communication in English and local languages.
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Multitasking Ability: Manage multiple responsibilities simultaneously without compromising quality.
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Customer-Centric Approach: Handle patients with empathy, care, and professionalism.
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Organizational Skills: Effectively manage time, schedules, and records.
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Problem-Solving Skills: Handle unexpected challenges and patient escalations effectively.
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Leadership Qualities: Ability to supervise junior staff and monitor daily operations.
More information about this Back Office Executive Job
Please go through the below FAQs to get all answers related to the given Back Office Executive job
- What are the job requirements to apply for this Back Office Executive job position?
- Ans: A candidate must have a minimum of 0 to 2 year experience as an Back Office Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Back Office Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Back Office Executive position?
- Ans: There are immediate 1 job openings for Back Office Executive in our Organisation.
Job Particulars
About Company
Pune 
Freshers 
Salary not disclosed 
12th Pass (HSE)
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BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Pune
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Certificate Course (ITI), B.Com, 10th Pass (SSC), 12th Pass (HSE), Other Graduate, Other Post Graduate, Other Course
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0 to 1 Years
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Diploma(Front Office), B.Com(Service Industry Management), BA
Mumbai, Pune, Solapur
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Diploma, 12th Pass (HSE)
Pune
Freshers
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10th Pass (SSC)
Pune
2 to 3 Years
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE) 
