Back Office Executive Operations Jobs Opening in EXL SERVICES PVT LTD at Noida-Others, Noida
Job Description
Back Office Executive Operations
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer
- interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Required Skills:-
- Good typing Speed.
- Good Communication Skills.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality
Job Particulars
Who can apply Freshers
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id1501906
Job Category Computer Operator , Work from Home
Locality Address Noida-Others
State Uttar Pradesh
Country India
About Company
EXL SERVICES PVT LTD
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