Background Verification Jobs Opening in DMI Finance Private Limited at New Delhi
FEATURED JOBTelecalling Executive
organization.
Job Description
Job Description: Tele-caller / Verification Executive– Underwriting Team
Position: Tele-caller / Verification Executive
Department: Underwriting
Location: Delhi
Reporting To: Underwriting Lead
Role Overview
Tele-caller – Verification Executive will be responsible for conducting telephonic verification of
customer details, performing profile assessment, validating address information, and ensuring
accuracy of data prior to underwriting or further processing. The role requires strong communication
skills, attention to detail, and the ability to identify red flags during verification.
Proficiency in regional languages such as Tamil, Malayalam, Telugu, Kannada, etc., is a strong
advantage for region-wise verification.
Key Responsibilities
1. Telephonic Verification
Conduct profile verification calls to confirm customer identity, occupation, income details,
reference checks, and other KYC-related information.
Perform telephonic address verification by cross-checking customer-provided address
details.
Verify employment details (where applicable) through standard scripts and probing questions.
Record all responses clearly and accurately in the system.
2. Profile Assessment
Assess customer information for consistency, completeness, and authenticity.
Identify mismatches, suspicious responses, or potential fraud patterns.
Flag high-risk or doubtful profiles to the senior for escalation.
Ensure that the profile meets internal verification guidelines and compliance standards.
3. Documentation & System Updates
Update CRM/verification tools with call outcomes and verified information.
Maintain accurate logs of successful verification, mismatch cases, and unreachable
customers.
Ensure proper tagging (Verified / Not Verified / Reattempt Required / Escalated Cases).
4. Coordination with Internal Teams
Collaborate with Underwriting, CPV (Contact Point Verification) and Sales Team.
Communicate promptly about missing details, mismatches, or urgent verification cases.
Support field verification teams by sharing call findings and customer inputs.
5. Quality & Compliance Adherence
Follow scripted guidelines and verification protocols strictly.
Ensure compliance with lending norms, audit standards, and data confidentiality.
Achieve accuracy benchmarks and maintain high-quality verification calls.
Skills & Qualifications
Education
Minimum: 12th Pass
Preferred: Graduate or Diploma in any stream
Communication & Language Skills
Strong verbal communication in English and Hindi.
Preferred: Fluency in Tamil, Malayalam, Telugu, Kannada, or other regional languages for
region-specific verifications.
Ability to ask probing questions and extract accurate information from customers.
Technical Skills
Basic knowledge of MS Excel, Google Sheets, and CRM/verification tools.
Comfortable with dialer systems and call-handling platforms.
Core Competencies
High attention to detail and accuracy
Strong listening and observation skills
Ability to detect suspicious or inconsistent responses
Patience, empathy, and disciplined calling approach
Time management and multi-tasking ability
Integrity and respect for data privacy
Experience
1–3years of experience in tele calling, verification, KYC verification, collections, BPO, or
customer service roles.
Experience in NBFC/Fintech verification processes is a strong advantage.
Key Performance Indicators (KPIs)
Number of verifications completed per day
Accuracy of verification outcomes
Call quality and compliance score
TAT adherence (verification completion time)
% of mismatches correctly flagged
Coordination efficiency with field/underwriting teams
