BFSI Trainer Jobs Opening in ATS SERVICES PVT LTD at Faridabad-Others, Faridabad

Job Description:

·        Provide training and instruction to customer service representatives to ensure successful performance of job duties.

·        Develop online and in-person course curriculum for all job functions.

·        Provide feedback to managers on the performance of staff members.

·        Train new employees or retrain experienced staff members.

·        Maintain a training program schedule and calendar

·        Provide training to new and additional locations as needed

·        Develop and implement new training programs as needed

·        Provide accurate and timely training and support to new staff to ensure successful implementation of key processes and policies

·        Coordinate with senior-level call centre members to ensure proper usage of consumables and schedule staffing according to call volume

·        Update and maintain material inventory, PPT, etc.

·        Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos.

·        Preparing procedures and policies regarding sales techniques and appropriate agent conduct.

·        Scheduling and conducting training sessions on various banking, insurance topics to prepare and support new employees.

·        Training experienced employees on new or updated POSH, ISO procedures to improve their performance.

·        Observing the daily operations of call center employees and identifying any areas of improvement.

·        Liaising with team leaders and managers to conduct on-the-job coaching.

·        Measuring the effectiveness of training sessions and preparing individual or team progress reports.

·        Creating and managing the training calendar and budget.

·        Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.

·        Perform other duties as required by supervisor

Desired:

·        Good communication skills

·        Good understanding of targets, KPIs etc.

·        Strong Analytical skills

·        Should be well versed in excel and other MIS tools.

·        Team Handling experience. At least 2 years outbound telemarketing experience as a team leader.

·        Leading, managing and motivating a tele-sales team to implement a sales strategy and meet agreed targets.

·        Experience in BFSI domain will be an added advantage

·        Be able to drive sales

·        Work Experience in Retention / Insurance domain will be preferable.

·        Bachelor’s degree

·        Should be well versed in English

·        Ability to train all levels of customer service representatives

·        Strong interpersonal, communication, and presentation skills

·        Ability to train with presentations, videos, and hands-on exercises

·        III Certification or IRDA Accreditation in training or facilitation required,

·        Must have 4 to 5 years of training experience in insurance BPO/BFSI sector.

Education:

Graduate, Postgraduate , Six Sigma / Yellow Belt certified

Salary: Best as per the Industry Standards with Incentive

·        5 days working

·        PF + Medical Insurance

Email cv 

1. What are the job requirements to apply for this BFSI Trainer job position?
   
   • Ans: A candidate must have a minimum of 3+ year experience as an BFSI Trainer


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BSc
   
   
3. What are the salary requirements for this job?
   
   • Ans: The salary range is between 25000 and 35000 Monthly. The Salary will depend on the interview. This BFSI Trainer is a Full Time in Faridabad.
   
   
4. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
5. This BFSI Trainer is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
6. How many job vacancies are opening for the BFSI Trainer position?
   
   • Ans: There are immediate 1 job openings for BFSI Trainer in our Organisation.