Billing Staff Jobs Opening in AJ GROUP at Idukki
Billing staff
Job Description
Position Overview
The Billing Staff plays a vital role in the daily operations of a retail, wholesale, or service-based business by ensuring accurate processing of customer orders, managing billing systems, and handling various types of financial transactions. This role involves generating invoices, accepting payments through different modes (cash, card, digital wallets), and maintaining clear and organized records of each transaction.
In addition to billing duties, the Billing Staff also provides direct customer service, addressing inquiries, resolving billing discrepancies, and maintaining a clean and professional billing environment. Accuracy, efficiency, and a customer-friendly attitude are essential for success in this position.
Key Responsibilities
1. Billing and Invoicing
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Accurately generate customer bills based on products sold or services rendered.
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Use billing software, POS systems, or accounting tools to create and print invoices.
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Verify prices, discounts, taxes, and totals before finalizing bills.
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Ensure all transactions are logged with the correct customer details and invoice numbers.
2. Payment Processing
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Accept and process payments through multiple channels including:
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Cash
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Credit/debit cards
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UPI and digital wallets (e.g., Google Pay, PhonePe, Paytm)
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Net banking or other online payment methods
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Issue receipts to customers for all completed transactions.
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Count cash at the beginning and end of shifts and balance the register.
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Identify and report discrepancies in cash or digital payments.
3. Customer Service
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Greet customers politely and professionally upon arrival at the billing counter.
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Answer questions related to billing, products, prices, or offers.
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Assist customers with payment issues or corrections.
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Resolve billing disputes or escalate complex cases to the supervisor or manager.
4. Recordkeeping and Documentation
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Maintain daily records of all transactions completed.
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Organize and file paper or digital invoices, payment slips, and refund documentation.
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Submit daily sales and payment summaries to the accounting or management team.
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Ensure all customer financial data is handled confidentially and securely.
5. Cleanliness and Organization
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Keep the billing counter clean, organized, and presentable at all times.
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Ensure that all billing tools (POS machines, cash drawers, printers) are in working condition.
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Maintain a tidy display of stationery such as receipt paper, pens, stamps, etc.
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Follow company hygiene protocols, especially when handling cash or during food service (if applicable).
6. End-of-Day Procedures
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Close the billing system at the end of the day or shift.
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Reconcile daily sales and payments with system reports and physical cash.
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Prepare handover summaries or reports for the next shift or management.
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Report any system issues, cash shortages, or errors during closing.
More information about this Billing staff Job
Please go through the below FAQs to get all answers related to the given Billing staff job
- What are the job requirements to apply for this Billing staff job position?
- Ans: A candidate must have a minimum of fresher as an Billing staff
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Billing staff is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Billing staff position?
- Ans: There are immediate 1 job openings for Billing staff in our Organisation.
