Blended Process Executive Jobs Opening in Employment mantras at Electronic City, Bangalore
Job Description
Job Summary:
A Blended Process Executive handles both voice (inbound/outbound calls) and non-voice (chat/email/data entry) interactions with customers. This hybrid role is designed to provide seamless, multichannel support in service-based or sales-driven environments, such as BPOs, customer care centers, e-commerce, or IT support teams. The ideal candidate should be flexible, communicative, tech-savvy, and able to multitask across communication channels.
Key Responsibilities:
1. Voice Support (Inbound/Outbound)
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Answer customer calls professionally to resolve inquiries, provide information, or assist with issues.
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Make outbound calls to follow up on customer requests, sales leads, or pending issues.
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Maintain call quality, etiquette, and adhere to scripts or guidelines as required.
2. Non-Voice Support (Chat/Email/Data Entry)
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Handle real-time customer interactions through web chat or email platforms.
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Respond to queries, complaints, or product-related questions in a prompt and courteous manner.
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Accurately input and update customer details or service records in the system.
3. Customer Service
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Ensure high levels of customer satisfaction by providing quick and effective solutions.
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Escalate unresolved issues to higher departments or team leads as needed.
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Follow up with customers to ensure problems are resolved.
4. Process Adherence
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Meet or exceed set KPIs such as response time, accuracy, first contact resolution (FCR), and customer satisfaction scores.
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Maintain detailed and accurate logs of all interactions.
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Follow company processes, quality standards, and compliance protocols (e.g., data privacy, confidentiality).
5. Multitasking & Coordination
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Switch between voice and non-voice tasks efficiently during high-demand periods.
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Collaborate with other departments (technical, logistics, accounts) to resolve complex issues.
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Adapt quickly to new processes, updates, or changes in product/service information.
More information about this Blended Process Executive Job
Please go through the below FAQs to get all answers related to the given Blended Process Executive job
- What are the job requirements to apply for this Blended Process Executive job position?
- Ans: A candidate must have a minimum of fresher as an Blended Process Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA
- What are the salary requirements for this job?
- Ans: The salary range is between 18000 and 25000 Monthly. The Salary will depend on the interview. This Blended Process Executive is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Blended Process Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Blended Process Executive position?
- Ans: There are immediate 1 job openings for Blended Process Executive in our Organisation.
