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BPO / Customer care Jobs Opening in For a Client of TeamLease Digital at Chennai

featured-job FEATURED JOB

Customer Support Executive

For a Client of TeamLease Digital This role is deployed through TeamLease to our client
organization.
experience-icon 0 Years
salary-icon 1000 - 20000 Monthly
qualification-icon Any Graduate
location-icon Chennai
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Posted: 19 Feb 26
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Job Description

Process Executive – Contact Center (Voice, Chat & Email)

Location: Chennai

Employment Type: Full Time | 24/7 Rotational Shifts | Work from Office

Designation: Process Executive

Role Overview

The Process Executive – Service Delivery (IOA) will be responsible for delivering high-quality customer support across inbound and outbound voice, chat, and email channels. The role requires strong communication skills, customer-centric behavior, and adherence to Cognizant compliance and service delivery standards in a 24/7 environment.

Key Responsibilities

- Handle incoming and outgoing customer interactions via voice, chat, and email.
- Resolve customer queries accurately within defined SLAs.
- Document interactions correctly in CRM/ticketing systems.
- Adhere to schedule, quality standards, and information security policies.
- Meet individual and team performance benchmarks defined by the process.
- Participate in training, calibrations, and continuous improvement initiatives.

Required Experience & Skills

0-11months of experience customer support

Shift Requirements

Willingness to work 24/7 rotational shifts, including night shifts, weekends, and holidays. Work From Office

Job Particulars

Role bpo telecaller
Education Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2845421
Job Category IT/Software
Locality Address
State Tamil Nadu
Country India

About Company

For a Client of TeamLease Digital
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