Customer Service Representative Job in For a Client of TeamLease Digital at Pune
FEATURED JOBCustomer Service Representative
For a Client of TeamLease Digital
This role is deployed through TeamLease to our client
organization.
organization.
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Posted: 01 Jul 26
Job Description
• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
• Walk customers/ Provide navigational support on self service portal
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
• Place outbound calls to customers when required in line with Client / Company guidelines
• Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
• Maintain regular and punctual attendance in line with company policies and procedures
• Minimise customer complaints and escalations by providing exceptional service and call control
Job Particulars
Role bpo telecaller
Education Any Graduate
Who can apply Freshers and Experienced (0 to 5 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2917370
Job Category IT/Software
Locality Address
State Maharashtra
Country India
About Company
For a Client of TeamLease Digital
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