BPO / Customer care Jobs Opening in For a Client of TeamLease Digital at Salem
Process Associate
organization.
Job Description
Job Description
Essential Functions
Responsible for servicing mortgage accounts to ensure the foreclosure is processed in compliance with all state and federal laws,
while maintaining compliance with Investor, Insurer, Agency, and company guidelines.
Ensure the First Legal Actions are completed by the established deadlines by managing and removing impediments and
requesting First Legal Action extensions as needed.
Conduct complete reviews of foreclosure files to ensure all default timeframes and regulatory and statutory compliance
guidelines have been met.
Manage foreclosure proceedings on assigned cases by interacting and instructing various parties such as mortgagors, attorneys,
investors, insurers, trustees, appraisers, and any other party involved with the foreclosure.
Monitor attorney performance by reviewing all proceedings, records and timeframes in addition to working all system/database
activities throughout the foreclosure process.
Diligently follow up on all outstanding requests and telephone calls from internal and external partners.
Audit accounts for expense compliance and ensure proper application to system of record.
Perform required research on any loan with questionable items such as the application of payments and any other situation that
may arise.
Review and respond to audit and quality control requests.
Report all litigated and class action matters to management.
Perform detailed analysis on all aspects of the assigned portfolio including performance, timelines, overall characteristics, and
status to ensure compliance of the foreclosure action.
Manage exception reporting used as key controls for minimizing risk.
Job Complexities & Impact
Work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
Exercise judgment within defined procedures and practices to determine appropriate action.
Follow department processes and procedures and make recommendations to enhance these processes.
Typical Education
High School Diploma or equivalent or combination of education and experience.
Typical Range of Experience
Fresher