BPO Consultant Jobs Opening in WNS at Nagawara, Old Madras Road, Whitefield, Bangalore
Job Description
You will be customer operations support part comprises answering to customer queries over the phone call and also over the chat. Every business operations has domain specific SOP. Conviction.
Key Responsibilities
Customer Communication (Voice & Chat)
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Respond promptly to customer inquiries via inbound and outbound calls.
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Address customer questions and concerns in live chat, web chat, or app-based communication platforms.
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Understand and articulate solutions clearly, ensuring the customer feels heard and valued.
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Deliver consistent, professional, and courteous customer service at all times.
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Build rapport with customers and foster long-term trust in the company’s service or product.
SOP Adherence & Domain Familiarity
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Follow the business domain’s SOPs accurately to address customer concerns, ensuring operational consistency.
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Escalate complex issues to the appropriate department or level with proper documentation.
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Understand company policies, offerings, and domain-specific terminology to confidently assist customers.
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Keep updated with operational changes and attend required SOP training sessions regularly.
Problem Resolution & Ownership
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Resolve product, service, billing, or account-related issues in a timely manner.
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Take ownership of queries until resolution, avoiding unnecessary transfers or delays.
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Use judgment and conviction to handle uncertain or emotionally sensitive situations with maturity.
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Stay calm under pressure and manage high call/chat volumes effectively during peak times.
Documentation & CRM Updates
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Maintain accurate logs of interactions using CRM tools or helpdesk software.
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Tag conversations correctly based on the nature of inquiry or issue.
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Ensure all internal notes, resolutions, and next steps are well documented for team visibility.
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Monitor open tickets and follow up with customers to ensure closure and satisfaction.
Quality & Process Improvement
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Meet performance metrics including response time, first contact resolution, CSAT (Customer Satisfaction Score), and adherence to SOP.
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Contribute feedback to improve internal processes, SOP clarity, or knowledge base documentation.
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Participate in quality audits and feedback sessions for continuous improvement.
More information about this BPO Consultant Job
Please go through the below FAQs to get all answers related to the given BPO Consultant job
- What are the job requirements to apply for this BPO Consultant job position?
- Ans: A candidate must have a minimum of fresher as an BPO Consultant
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com
- What are the salary requirements for this job?
- Ans: The salary range is between 20000 and 40000 Monthly. The Salary will depend on the interview. This BPO Consultant is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This BPO Consultant is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the BPO Consultant position?
- Ans: There are immediate 1 job openings for BPO Consultant in our Organisation.
Job Particulars
About Company
Bangalore 
Freshers 
Salary not disclosed 
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE) 
