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BPO - Customer Service Representative Jobs Opening in Concentrix at Salt Lake, Kolkata

BPO - Customer Service Representative

Concentrix
experience-icon 0 Years
salary-icon 19000 - 25000 Monthly
qualification-icon BA
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Posted: 03 Feb 24

Job Description

**Job Title: BPO - Customer Service Representative**
**Position Type:** Full-Time

**Join our dynamic team at Concentrix, a leading global business process outsourcing (BPO) company committed to delivering exceptional customer experiences. With a focus on innovation and collaboration, we provide a platform for professional growth and development.

**Responsibilities:**
- Handle customer inquiries via phone, email, and chat in a courteous and efficient manner.
- Provide accurate information and assistance while maintaining a high level of customer satisfaction.
- Navigate and utilize various software tools to address customer needs.
- Collaborate with team members and other departments to ensure seamless customer support.

**Qualifications:**
- Excellent communication skills in English (additional languages a plus).
- Customer-centric mindset with a passion for resolving issues.
- Ability to multitask and adapt in a fast-paced environment.
- Previous customer service experience preferred.
- Strong computer skills and familiarity with CRM systems.

**Benefits:**
- Competitive salary and performance-based incentives.
- Comprehensive training programs for skill enhancement.
- Health, dental, and vision insurance coverage.
- Career advancement opportunities within a global organization.

**How to Apply:**Interested candidates are invited to submit their resume and cover letter to include 'BPO - Customer Service Representative' in the subject line.

Concentrix is an equal opportunity employer and encourages applications from candidates of all backgrounds. We look forward to welcoming passionate individuals to our team!

More information about this BPO - Customer Service Representative Job

Please go through the below FAQs to get all answers related to the given BPO - Customer Service Representative job

  1. What are the job requirements to apply for this BPO - Customer Service Representative job position?
    • Ans: A candidate must have a minimum of fresher as an BPO - Customer Service Representative

  2. What is the qualification for this job?
    • Ans: The candidate can be a Graduate from any of the following: BA

  3. What are the salary requirements for this job?
    • Ans: The salary range is between 19000 and 25000 Monthly. The Salary will depend on the interview. This BPO - Customer Service Representative is a Full Time in Kolkata.

  4. What is the hiring Process of this job?
    • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

  5. This BPO - Customer Service Representative is a work from home job?
    • Ans: No ,its not a Work from Home Job.

  6. How many job vacancies are opening for the BPO - Customer Service Representative position?
    • Ans: There are immediate 1 job openings for BPO - Customer Service Representative in our Organisation.

Job Particulars

Education BA
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id2222355
Job Category BPO
Locality Address Salt Lake
Country India

About Company

Concentrix and Webhelp are both global outsourcing companies specializing in customer experience management and business process outsourcing. Concentrix provides services such as customer support, technical support, and back-office processes. Webhelp also offers customer experience and business solutions, with a focus on multichannel customer engagement. Both companies aim to enhance client interactions and streamline operational processes through their outsourcing services.
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