We have an urgent requirement for CRM Voice process for the inbound process:
Initially Work from Home till lock down, all candidates should have PC/Laptop with good internet connection.
Designation: Customer Service Executive (Voice Process) Hindi Mandatory
Qualification : 12th /Diploma /Any
Process: Voice process (Inbound/Outbound)
Shift: Rotational Shift
Eligibility: Fresher/ Experienced
No of Requirements: 80
Job Location : Chennai
Languages Known: Hindi & English (Mandatory),Malayalam/Kannada/Tamil/Telugu.
Roles and Responsibilities
1. Customer Service Executives are required to answer incoming calls from callers for various reasons- answer inquiries, resolve complaints, requests and provide information.
2. Identifying and assessing customers’ needs to achieve satisfaction.
3. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
4. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
5. Keep records of customer interaction
Desired Candidate Profile
Should be fluent in English, Hindi (Mandatory),and one regional language
Relevant experience in customer service would be an added advantage.
Very good spoken English & Good Attitude