BPO Customer Support Executive Jobs in Hyderabad - Pro Ample Essential Solutions Pvt Ltd
BPO Customer Support Executive
Job Description
Language: Tamil & English - 15,Malayalam & English – 15, Kannada & English – 15
Reports to: Team Leader
Qualification: Graduates
Experience: fresher / experience
Cost To Company: 10000 to 12000 and incentive
Shifts: Rotational @ 9am to 10 pm ( any 9hrs shift)
Position Summary: First point of contact with the customers.
Key Responsibilities and Summary:
Call Centre Agent Roles & Responsibilities:• Managing Inbound and/or outbound calls
• Following various communication scripts when speaking to a customer;
• Identifying customer needs, answering questions and providing solutions/alternatives to issues;
• Upselling products and services wherever possible;
• Building sustainable customer relationships;
• Keeping records of all conversations organized;
• Building product knowledge; and improving performance and achieve targets.
• Maintaining and improving quality results by adhering to standards and guidelines.
Job Particulars
About Company
