BPO Customer Support Executive Jobs Opening in 2COMS Consulting Pvt. Ltd. at Ranchi, Khordha
BPO Customer Support Executive
Job Description
Job Summary:
We are looking for a confident, energetic, and customer-focused individual to join our team as a BPO Customer Support Executive. In this role, you will be the first point of contact for customers, providing assistance, resolving issues, and delivering an exceptional service experience through voice, email, or chat channels.
This is an excellent opportunity for individuals who enjoy helping people, have strong communication skills, and want to grow their career in the customer service or business process outsourcing (BPO) industry.
Key Responsibilities:
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Customer Interaction:
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Handle incoming calls/emails/chats from customers related to product inquiries, service requests, complaints, and general information.
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Provide accurate, valid, and complete information by using the right tools and resources.
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Ensure high levels of customer satisfaction by delivering prompt and effective solutions.
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Maintain a professional and courteous tone throughout all customer interactions.
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Issue Resolution:
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Listen actively to customer concerns and take ownership of resolving the issue.
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Escalate complex queries or unresolved problems to the appropriate internal teams or higher-level support when necessary.
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Follow up with customers to ensure their issues have been resolved to their satisfaction.
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Product Knowledge and Training:
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Develop a deep understanding of the company’s products, services, and processes.
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Attend regular training sessions to stay updated with new features, tools, and policies.
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Use product knowledge to educate customers and recommend appropriate solutions or services.
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CRM and Documentation:
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Accurately log all customer interactions, complaints, and resolutions in the company’s CRM or ticketing system.
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Maintain detailed records of calls, chats, and customer issues for future reference and reporting.
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Ensure all entries meet the quality and compliance standards.
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Meeting Performance Targets:
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Achieve defined metrics such as Average Handling Time (AHT), First Call Resolution (FCR), Customer Satisfaction Score (CSAT), and Quality Scores.
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Manage time efficiently to handle high volumes of customer interactions, especially during peak hours.
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Continuously strive to exceed both individual and team performance targets.
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Team Collaboration:
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Work collaboratively with team members to achieve common goals.
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Participate in daily team huddles, briefings, and performance reviews.
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Provide suggestions to improve service quality, processes, and customer experience.
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More information about this BPO Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given BPO Customer Support Executive job
- What are the job requirements to apply for this BPO Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an BPO Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 13000 and 18000 Monthly. The Salary will depend on the interview. This BPO Customer Support Executive is a Full Time in Ranchi, Khordha.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This BPO Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the BPO Customer Support Executive position?
- Ans: There are immediate 1 job openings for BPO Customer Support Executive in our Organisation.
Job Particulars
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