BPO Customer Support Executive Jobs Opening in BPO at Okhla, DLF Cyber City, DLF Phase 1, Gurgaon, Delhi
Job Description
The hiring is going for BPO Sector for voice and non voice process. Everyone graduates with strong communication skills can apply .You can send your resume to mail and also can ask query .
More information about this BPO Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given BPO Customer Support Executive job
Key Responsibilities:
1. Customer Interaction:
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Handle inbound and/or outbound calls, emails, or chat requests from domestic or international customers.
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Assist customers with product or service information, account issues, troubleshooting, billing inquiries, and other concerns.
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Deliver prompt, courteous, and professional responses to all queries, maintaining a positive tone and customer-first approach.
2. Issue Resolution:
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Understand the nature of customer complaints or queries and provide accurate, effective solutions.
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Escalate unresolved or complex issues to higher authorities or technical teams as per standard procedures.
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Follow up with customers to ensure issues have been resolved to their satisfaction.
3. Process Compliance & Quality:
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Adhere to standard operating procedures (SOPs), scripts, and compliance requirements specific to the client and process.
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Maintain high levels of call/chat/email quality in accordance with internal and client expectations.
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Ensure data confidentiality and compliance with applicable laws such as GDPR (for international processes).
4. CRM & Documentation:
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Log all customer interactions and update case notes in the Customer Relationship Management (CRM) system.
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Maintain accurate records of conversations, issue status, resolution steps, and follow-ups.
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Tag interactions with appropriate dispositions for reporting and process optimization.
5. Performance & Target Achievement:
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Meet or exceed defined Key Performance Indicators (KPIs) such as First Call Resolution (FCR), Average Handling Time (AHT), and Customer Satisfaction Score (CSAT).
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Adhere to daily, weekly, and monthly productivity targets including call/chat volume, response times, and quality benchmarks.
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Take ownership of assigned tasks and contribute to team performance and morale.
More information about this BPO Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given BPO Customer Support Executive job
- What are the job requirements to apply for this BPO Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an BPO Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, M.Com, MA, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BSc
- What are the salary requirements for this job?
- Ans: The salary range is between 18000 and 45000 Monthly. The Salary will depend on the interview. This BPO Customer Support Executive is a Full Time in Gurgaon, Delhi.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This BPO Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the BPO Customer Support Executive position?
- Ans: There are immediate 1 job openings for BPO Customer Support Executive in our Organisation.
Job Particulars
Role bpo telecaller
Who can apply Freshers
Hiring Process Face to Face Interview, Virtual Interview
Employment TypeFull Time
Job Id2672742
Job Category MBA , BPO , BSc/BCA/BBM
Locality Address Okhla, DLF Cyber City , DLF Phase 1 , Gurgaon City Centre, Gurgaon-Others
Country India
About Company
BPO
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