BPO Customer Support Executive Jobs Opening in Spancore at Saibaba Colony, Thiruvenkatasamy Road, Thondamuthur Rd, Coimbatore
BPO Customer Support Executive
Job Description
Key Responsibilities
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Customer Interaction and Support
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Answer inbound and outbound calls, emails, or chat messages promptly and professionally.
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Provide accurate information about products, services, policies, and procedures.
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Guide customers through troubleshooting steps to resolve technical or service-related issues.
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Problem Resolution
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Listen actively to customer concerns, identify the root cause of the issue, and provide effective solutions.
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Escalate unresolved queries to higher support levels or specialized teams as needed.
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Follow up with customers to ensure complete resolution and satisfaction.
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Process Adherence
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Follow standard operating procedures (SOPs) and company guidelines while handling customer interactions.
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Maintain service-level agreements (SLAs) related to response time, resolution time, and call handling time.
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Adhere to compliance, quality, and data protection requirements while handling sensitive customer information.
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Documentation and Reporting
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Accurately log all customer interactions and issues into CRM systems or support databases.
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Prepare daily/weekly reports on call volumes, resolution rates, and customer satisfaction levels.
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Provide feedback to management regarding recurring issues or process improvements.
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Customer Relationship Management
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Build positive rapport with customers by showing empathy and professionalism.
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Handle irate or dissatisfied customers with patience and conflict resolution skills.
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Ensure first-call resolution (FCR) wherever possible to minimize repeated queries.
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Collaboration and Coordination
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Work closely with team members and supervisors to achieve performance targets.
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Collaborate with internal departments (technical, billing, sales) for issue resolution.
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Participate in training sessions to stay updated on new products, processes, and tools.
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Required Skills and Competencies
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Communication Skills: Excellent spoken and written communication in English (and regional or international languages depending on client requirements).
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Customer Handling Skills: Patience, empathy, and active listening to address diverse customer concerns.
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Technical Knowledge: Basic understanding of computers, software tools, CRM systems, and troubleshooting methods.
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Problem-Solving Ability: Analytical mindset to quickly understand and resolve issues.
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Time Management: Ability to manage high call/chat volumes while maintaining service quality.
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Adaptability: Flexibility to work in shifts, including nights, weekends, or holidays, as per client demands.
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Teamwork: Collaborative approach to achieve shared performance goals.
More information about this BPO Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given BPO Customer Support Executive job
- What are the job requirements to apply for this BPO Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an BPO Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This BPO Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the BPO Customer Support Executive position?
- Ans: There are immediate 1 job openings for BPO Customer Support Executive in our Organisation.
Job Particulars
About Company
Coimbatore 
Freshers 
Salary not disclosed 
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
Diploma, BA, 10th Pass (SSC), 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
BA, 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE) 
