BPO Customer Support Executive Jobs Opening in Unison Enterprise Solutions at DLF Cyber City, DLF Phase 4, Golf Course Road, Gurgaon, Noida
Job Description
We are seeking a Customer Support Executive who will be the first point of contact for our customers. The ideal candidate should have strong communication skills, problem-solving ability, and a customer-first approach to ensure customer satisfaction and retention.
Key Responsibilities:-
Handle inbound/outbound calls, chats, and emails.
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Resolve customer queries, complaints, and requests promptly.
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Maintain accurate records of customer interactions in CRM systems.
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Provide product/service information clearly and effectively.
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Escalate unresolved issues to higher departments if required.
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Ensure customer satisfaction and build long-term relationships.
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Excellent verbal and written communication skills.
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Strong interpersonal and problem-solving skills.
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Ability to multitask and work under pressure.
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Basic knowledge of MS Office/CRM tools.
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Fluency in English and regional languages is a plus.
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Graduate/Undergraduate can apply.
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Positive attitude and customer-centric approach.
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Prior experience in BPO/Customer Support will be an advantage.
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Flexible to work in rotational shifts (if applicable).
More information about this BPO Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given BPO Customer Support Executive job
- What are the job requirements to apply for this BPO Customer Support Executive job position?
- Ans: A candidate must have a minimum of 0 to 1 year experience as an BPO Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This BPO Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the BPO Customer Support Executive position?
- Ans: There are immediate 1 job openings for BPO Customer Support Executive in our Organisation.