BPO Domestic/International Jobs in Ahmedabad - SLJOBS
Job Description
Primary Skills:
- Customer Service
- NPS Survey.
- Knowledge of Excel.
- This position is responsible for ensuring customer loyalty and rebuild trust in Services.
- This position is responsible to identify reasons for customer dissatisfaction and perform analysis on case basis as per predefined guidelines.
- Establish hygiene/process issue and prepare talk off with the customer accordingly for both open and close service requests/complaints.
- This position is responsible to provide end to end complete resolution to customer concerns.
- To provide resolutions on the nature of the request/complaint, status of the customer’s account applying business rules.
- This position is responsible to close loop with the customer and post providing the customer necessary resolution and initiate re polling to identify efficiency.
- All customer interactions to be handled within defined timelines
- To be able to handle customer interactions while maintaining the set quality standards defined by Vodafone
- To be aware of the latest products launched as well as the recent change in processes in order to communicate correct information to the customer
- To be able to provide customized solutions to each customers concern and address his issues completely and correctly so as to ensure no repeats
- To be able to speak to an irate customer with sense of ownership and convert customer complaints into customer delight and thereby ensuring customer loyalty
- To be able to retain a customer who has decided to leave Vodafone primarily using communication skills
- Shift: Rotational Shifts (5 days)
- Allowances : 120Rs to 200Rs per day (Any shift after 8pm) + transportation in night shifts + Insurance benefits etc.
Job Particulars
Role bpo telecaller
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id374375
Job Category BPO , BSc/BCA/BBM
Locality Address
State Gujarat
Country India
About Company
SLJOBS
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