BPO Domestic/International Jobs in Ahmedabad - Smartlion complete corporate solution

BPO Domestic/International

Smartlion complete corporate solution

0 Years

18000 - 30000 Monthly

Expired

Posted: 21 Nov 18

Job Description

Designation: Client Service Executive NZ (Voice)
Primary Skills:

Customer Service
NPS Survey.
Knowledge of Excel.Role Purpose and KPIs:
This position is responsible for ensuring customer loyalty and rebuild trust in Services.
This position is responsible to identify reasons for customer dissatisfaction and perform analysis on case basis as per predefined guidelines.
Establish hygiene / process issue and prepare talk off with the customer accordingly for both open and close service requests / complaints.
This position is responsible to provide end to end complete resolution to customer concerns
To provide resolutions on the nature of the request/complaint, status of the customer’s account applying business rules.
This position is responsible to close loop with the customer and post providing the customer necessary resolution and initiate re polling to identify efficiency.
All customer interactions to be handled within defined timelines.
To be able to handle customer interactions while maintaining the set quality standards defined by company.
To be aware of the latest products launched as well as the recent change in processes in order to communicate correct information to the customer.
To be able to provide customized solutions to each customers concern and address his issues completely and correctly so as to ensure no repeats.
To be able to speak to an irate customer with sense of ownership and convert customer complaints into customer delight and thereby ensuring customer loyalty.
To be able to retain a customer who has decided to leave company’s primarily using communication skills
Shift: Rotational Shifts (5 days)Salary: 18000 (Graduate fresher) to 30000 (up to 25% hike on lastdrawn).
Allowances: 120 Rs to 200 Rs per day (Any shift after 8 pm) + transportation in night shifts + Insurance benefits etc.