BPO Domestic/International Jobs in Anantapur,Ambattur,Avadi - VIPL

BPO Domestic/International

VIPL

0 Years

15000 - 35000 Monthly

Expired

Posted: 06 Dec 18

Position Summary

Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.
Specialists require an intimate knowledge of the products or services being sold, great communication skills and sales experience.
The ability to cross-sell products is also essential. Demonstrated success in sales and customer service is required.

Roles and Responsibilities

Answers inquiries by clarifying desired information; researching, locating, and providing information
Determines requirements by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfils requests by clarifying desired information; completing transactions; forwarding requests.