BPO Domestic/International Jobs in Bangalore - G7CR Technologies

Start your Career in a Reputed BPO Customer Care company with Positive Environment.

(Both fresher’s and Experienced Candidates can come and attend the Interview)

We are looking for a Candidates for the customer care representatives

• Eligibility Criteria: Fresher’s/Experienced candidates
• Excellent English communication skills + Any South Indian Language(Hindi/Bengali/Tamil)  is mandatory.
  
• Qualification : 10TH,12TH,Any Graduate
• Shift :General Shift (Purely Day Shift)
• Job role: Giving information to the Customer about customer concern
• Job type: Target basis inbound process/Outbound process

Job Description:

• Respond to customer enquiries in an inbound/outbound call centre environment.
  
• Strive towards first call resolution. 
  
• Support international customers through inbound & outbound processes. 
  
• Provide support and assistance over the telephone in a prompt, efficient and professional manner. 
  
• Make client feel that they have received the best service at all times. 
  
• Possess good knowledge of the organisations products and processes. 
  
• Maintain TAT for all calls
  
• Adherence to company norms policies and procedures. 
  
• Adhere to call scripts and bank policy/ procedures. 
  
• Prepare daily reports. 
  
• Meet all performance standards set by the organisation. 
  
• Strive towards attaining higher levels of efficiency and quality performance levels..
  
• Work on process improvement projects and initiatives. 
  
• Undertake process improvement initiatives. 
  
• Maintain adequate product and call handling expertise to perform the job efficiently
  
• Work towards developing sound understanding of work environment and deliverable..
  
• Help and guide new hires and junior CSRs to perform their role well. 
  
• Assist CSRs with questions concerning real time customer inquiries. 
  
• Assist with transition of new representatives.
  
• Provide team support during Managers absence when requested. 
  
• Assist Managers with monitoring/ mentoring of the CSRs. 
  
• Train CSRs with fast call closures techniques Reduce ACT( average call time),Handle irate/abusive customers.
  
• Remuneration: 25 k + Incentives (10 k)