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BPO Domestic/International Jobs in Bangalore - Infosys BPm

Infosys BPm - Job Details

Date of posting: 16 May 18

    MEGA & Special Walk in-  drive @ Infosys BPM- Hiring for International Voice Process-Bangalore 
    NOTE: 
    Please mention DS-Bhavana / Freshers world  on top of your resume

    Eligibility Criteria- 
    Job Title: Customer Voice Support - CSR
    Domain: Voice, Customer Service
    Work Location: Bangalore 
    Qualification- Any graduate (Freshers / Experience - No active backlogs- freshers 2018 batch) 0 - 3 years experience 
    Shifts - 24 / 7 rotational shift 


    Interview Details: 
    Venue Details, 
    Infosys BPM Ltd
    Salarpuria Info Zone,
    Infosys BPM LTD,
    E-city Phase 1
    Bangalore 560100
     


    Interview Date - 26-May-18 ( Saturday )
    Interview Time -10:00AM to 2:00PM


    Contact Person: Ramya 
    Job Description 
    The Universal Agent is responsible for customers related queries. Provide basic Customer service. Universal Agent is also responsible for providing first class support for non-technical inquiries and escalations coming from business customers.


    - Excellent communications skills (Written and spoken)
    - Willing to Work in 24/7 shifts
    - Willing to work for International Voice Process
    - Any graduate /PG (Freshers 2018 batch with no active backlogs)
    - Work location Bangalore.
    SKILLS:
    Strong written and verbal communication skills
    Good PC skills.
    Good customer convincing skills
    Strong analytical skills
    Excellent time management skills
    Problem solving and working through ambiguous situations
    Attention to detail and accuracy
    Exceptional customer service skills

    CORE ACTIVITIES: 
    Receive and resolve inbound customer support queries via a phone queue or web tickets.
    Handle and resolve customer queries via inbound phone calls, emails or web chat.
    Provide support on non-technical inquiries
    Maintain awareness of competitive activity and opportunities for product development
    Support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions.
    Utilize other the customer service skills efficiently.
    Research and resolve customer inquiries for the various products and services .
    Effectively articulate necessary customer and non-technical information to customers in a simple and concise manner.
    Must meet or exceed individual performance goals and metrics focused on providing customer support.

    Please mention DS-Bhavana on top of your resume
    Please refer friends/colleagues if looking out for voice process opportunities.
     

    Candidates good in communication and willing to work in voice process can apply!! 
    If interested, please Walk-in to the Venue for F2F interview !!
    Kindly send in your resume to , to register your Profile .

Work Location: Bangalore

Job Description:
The Universal Agent is responsible for  customers related queries. Provide basic Customer service. Uniiversal Agent is also responsible for providing first class support for non-technical & account management inquiries and escalations coming from business customers.

EXPERIENCE:
 Holds a college degree in any stream.

Job Description

  • Excellent communications skills (Written and spoken)
  • Willing to Work in 24/7 shifts
  • Willing to work for International voice process
  • Any graduate /PG (Fresher’s / Min 1 year of experience in international Voice Process)
  • Work location - Bangalore

SKILLS:

  • Strong written and verbal communication skills
  • Good PC skills. 
  • Good customer convincing skills
  • Strong analytical skills
  • Excellent time management skills
  • Problem solving and working through ambiguous situations
  • Attention to detail and accuracy
  • Exceptional customer service skills


CORE ACTIVITIES:
Receive and resolve inbound customer support queries via a phone queue or web tickets.
 Handle and resolve customer queries via inbound phone calls, emails or web chat.
Provide support on non-technical & account management inquiries
 Maintain awareness of competitive activity and opportunities for product development
Support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions.
Utilize other the customer service skills efficiently. Research and resolve customer inquiries for the various products and services .
Effectively articulate necessary customer and non-technical information to customers in a simple and concise manner.
Must meet or exceed individual performance goals and metrics focused on providing customer support

Job Summary

Job Type : Full Time
Job Role : BPO / Telecaller
Job Category : MBA,Diploma,BPO,Walkin,BSc/BCA/BBM
Hiring Process : Walk - In, Face to Face Interview, Telephonic Interview
Who can apply : Freshers

About Infosys BPm

Infosys BPM (),the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process reengineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia, and as ofDecember 31, 2014, employed 30, 971 people.


Infosys BPM has been consistently ranked among the leading BPO companies and has received multiple awards and recognitions from key industry bodies and associations. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPO strategists

This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Infosys BPm recruiting BPO Domestic/International candidates nearby Bangalore.Infosys BPm vacancies for BPO Domestic/International is recruited through Written-test, Face to Face Interview etc.
Infosys BPm Company recruits a lot of candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in BPO / Telecaller job field. The candidates nearby Bangalore can apply for BPO Domestic/International position in Infosys BPm. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Infosys BPm recruitment, candidates are mostly chosen for the department of BPO / Telecaller . To learn more about the current jobs and other details, it is better to go through official site of Infosys BPm and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Infosys BPm and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Infosys BPm and near your city and get a secured career.