BPO Domestic/International Jobs in Bangalore - Job Factory

POSITION SUMMARY 

• A CSR / TSR in this role deals with a number of incoming calls pertaining to the clients business. 
  
• The Associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction.
  
• Available Shifts 
  
• Australian Shift
  
• Canadian Shift
  
• Day Shift
  
• US Shift
  
• UK Shift
  
• Rotational Shift
  
• Education Qualifications / Eligibility:
  
• 10th, 12th, UG, Graduate (With / without Experience) Minimum 18 years of Age
  
• Excellent in Communication Skills
  

KEY RESPONSIBILITIES

• Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call. 
  
• Responds to incoming calls from the customers to solve queries and provide alternative options, also change any account information upon customers request. 
• Ensure resolutions are provided keeping in mind call control and call duration as prescribed by the client SLA. 
• Ensures all information provided is post verification and authentication as per the Data Protection Act 
• Updates the client software with customer information, queries and Service requests. 
• Provides new thoughts and ideas for process improvements 
• Works in conjunction with process requirements and metrics (SLA) 

KNOWLEDGE AND SKILLS

• Excellent communication skills 
  
• Polite and customer service oriented 
• Able to comprehend customer queries and provide the relevant resolve 
• Exhibits patience and empathy to resolve customer queries