BPO Domestic/International Jobs Opening in Ascentre Technologies at R S Puram, Coimbatore
BPO Domestic/International
Job Description
Key Responsibilities:
For Voice Process (Domestic / International):
Handle inbound or outbound calls related to customer service, sales, support, or collections.
Listen actively to customer concerns, understand their problems, and provide appropriate solutions.
Maintain a polite, professional, and empathetic tone throughout the call.
Follow call scripts (if applicable) and process flow accurately.
Generate leads, upsell products, or collect feedback (if assigned to a sales or feedback process).
Escalate unresolved issues to the appropriate department or supervisor.
For Non-Voice Process (Email / Chat / Backend):
Respond to customer inquiries via email, chat, or ticketing platforms.
Maintain a professional writing style with correct grammar and tone.
Handle order processing, complaint resolution, or account updates.
Coordinate with internal teams to resolve issues quickly.
Meet daily productivity and accuracy targets.
Domestic vs International Process:
Domestic BPO:
Communicate in regional languages (Hindi, Marathi, Kannada, Tamil, Telugu, etc.) and basic English.
Support Indian customers in banking, telecom, eCommerce, insurance, or logistics.
Fixed working hours or general shifts; mostly day shifts.
Basic technical or customer service knowledge required.
International BPO:
Fluent English communication skills (verbal and written) are mandatory.
Serve customers from US, UK, Australia, Canada, etc.
Flexible with night shifts, rotational shifts, and weekend availability.
May require accent training, familiarity with foreign cultures, and quick learning.
Required Skills and Competencies:
Good Communication Skills: Clear, fluent speaking and writing in required languages.
Customer Handling Ability: Polite, patient, and problem-solving approach.
Basic Computer Knowledge: Typing speed of 25–35 WPM, familiarity with MS Office, browsers, CRM tools.
Typing & Grammar (for Non-Voice): Error-free writing, email etiquette, and chat response handling.
Adaptability: Comfortable working in a fast-paced, target-driven environment.
Team Player: Positive attitude and ability to collaborate with co-workers and managers.
Listening Skills: Ability to understand customer issues carefully before responding.
More information about this BPO Domestic/International Job
Please go through the below FAQs to get all answers related to the given BPO Domestic/International job
- What are the job requirements to apply for this BPO Domestic/International job position?
- Ans: A candidate must have a minimum of fresher as an BPO Domestic/International
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This BPO Domestic/International is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the BPO Domestic/International position?
- Ans: There are immediate 1 job openings for BPO Domestic/International in our Organisation.
Job Particulars
About Company
Coimbatore 
Freshers 
Salary not disclosed 
12th Pass (HSE)
Coimbatore
0 to 2 Years
Salary not disclosed
B.Com, BA, BCA, 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
BA, 12th Pass (HSE)
Coimbatore
0 to 3 Years
Salary not disclosed
B.Com, BCA, BSc, 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Coimbatore
0 to 2 Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
10th Pass (SSC)
Coimbatore
1.5 to 3+ Years
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
10th Pass (SSC)
Coimbatore
0 to 3+ Years
Salary not disclosed
10th Pass (SSC)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BSc
Coimbatore
Freshers
Salary not disclosed
B.Com(Corporate Secretaryship), BA(Accountancy, Business Economics, Commerce, English, History, Tamil), BBA/BBM, BCA, BSc(Bio-Chemistry, Biology, Bio-technology, Chemistry / Applied Chemistry, Computer Science, Information Technology, Mathematics / Applied Mathematics, Physics / Applied Physics, Social Work), BSW 
