BPO Domestic/International Jobs Opening in Black And White Business Solutions at Indiranagar, KR Puram, Nagawara, Bangalore
BPO Domestic/International
Job Description
Dear
Aspirant,
Greetings
from Black and White Business Solutions,
Roles and Responsibilities :
Respond to customer
queries in a timely and accurate way, via phone, email or
chat
Identify customer needs and help customers use specific
features
Update our internal databases with information about
technical issues and useful discussions with customers.
Monitor
customer complaints on social media and reach out to provide
assistance
Share feature requests and effective workarounds with
team members.
Inform customers about new features and
functionalities
Gather customer feedback and share with our
Product, Sales and Marketing teams
Assist in training junior
Customer Support Representatives.
Candidate should possess
excellent oral and written communication skills
Candidate with
good customer service skills would be preferred
Candidate should
have 0 - 4 years of experience in
Customer Support Voice Process.
Prior experience in Customer
Service industry will be an added advantage.
Should be open to
work in Night shifts / Rotational Shifts.
Candidates with
backlogs/arrears in their degree are not eligible
Responsible
for dealing with Domestic & International Clients
Responsible
for dealing with Clients Queries.
Requirements and
Skills
Experience as a Customer Support Specialist or
similar CS role
Familiarity with our industry is a
plus
Experience using help desk software and remote support
tools
Understanding of how CRM systems work
Excellent
communication and problem-solving skills
Multi-tasking
abilities
Patience when handling tough cases
More information about this BPO Domestic/International Job
Please go through the below FAQs to get all answers related to the given BPO Domestic/International job
- What are the job requirements to apply for this BPO Domestic/International job position?
- Ans: A candidate must have a minimum of 0 to 3+ year experience as an BPO Domestic/International
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: LLM, B.Arch, Diploma, M Phil / Ph.D, B.Com, B.Pharm, BA, M.Arch, M.Com, M.Pharm, MA, BBA/BBM, BCA, BDS, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, MD, MDS, ME/M.Tech, BVSc, CA, CS, ICWA, LLB, MBBS, MEd, MHM, MS, MSc, MSW, PG Diploma, B.Design, B.FashionTech, BFA, 12th Pass (HSE), BAMS, BHMS, MVSc, B.P.Ed, MPEd, B.F.Sc(Fisheries), M.F.Sc(Fisheries), BSW, Other Graduate, Other Post Graduate
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This BPO Domestic/International is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the BPO Domestic/International position?
- Ans: There are immediate 1 job openings for BPO Domestic/International in our Organisation.