BPO Domestic/International Jobs Opening in Mindclick at Bangalore
BPO Domestic/International
Job Description
Key Responsibilities:
1. Customer Support:
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Handle inbound and outbound calls, emails, chats, or other forms of communication to assist customers with their inquiries, issues, or complaints.
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Provide accurate information about products, services, billing inquiries, or technical issues.
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Resolve customer complaints or concerns in a timely and professional manner.
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Ensure a high level of customer satisfaction by providing effective solutions and support.
2. Product/Service Knowledge:
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Maintain up-to-date knowledge of the company’s products, services, and policies.
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Provide accurate product or service information to customers, ensuring they receive the right solutions.
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Address questions regarding product features, service offerings, and account details.
3. Complaint Handling and Resolution:
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Resolve customer issues or complaints by understanding their concerns, providing alternatives, or escalating issues as necessary.
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Maintain patience and professionalism when dealing with irate customers, ensuring positive outcomes.
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Follow up with customers to ensure issues are resolved and to gather feedback for future improvements.
4. Outbound Calls (if applicable):
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Make outbound calls to existing or potential clients, offering services, handling queries, or collecting feedback.
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Follow scripts for different scenarios, including lead generation, upselling, surveys, or appointment scheduling.
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Ensure that outbound calls are conducted within company guidelines, maintaining high levels of professionalism.
5. Sales Support (for Sales-Oriented BPOs):
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Assist customers in making purchase decisions by providing detailed information on products or services.
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Process orders, resolve order-related inquiries, and provide tracking information.
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Support the sales team by identifying and following up on potential sales leads.
6. Data Entry and Documentation:
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Accurately record customer interactions, feedback, and requests in the CRM system or other designated software.
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Update customer profiles and account details as required, ensuring data is accurate and up to date.
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Ensure proper documentation of all service issues or requests for future reference.
7. Adherence to SLAs and KPIs:
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Ensure timely and accurate responses to customer queries, adhering to company service level agreements (SLAs) and key performance indicators (KPIs).
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Maintain a set level of customer satisfaction metrics (CSAT) and resolve issues within the target resolution time.
8. Reporting and Feedback:
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Regularly report on customer inquiries, complaints, resolutions, and trends.
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Share feedback and customer insights with supervisors and management for process improvements.
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Document and report recurring issues to help improve products or services.
9. Cross-Department Coordination (if applicable):
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Coordinate with other teams, such as sales, technical support, or logistics, to ensure that customer needs are met.
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Escalate complex issues to specialized departments and follow through on resolution.
More information about this BPO Domestic/International Job
Please go through the below FAQs to get all answers related to the given BPO Domestic/International job
- What are the job requirements to apply for this BPO Domestic/International job position?
- Ans: A candidate must have a minimum of fresher as an BPO Domestic/International
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This BPO Domestic/International is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the BPO Domestic/International position?
- Ans: There are immediate 1 job openings for BPO Domestic/International in our Organisation.
Job Particulars
About Company
Bangalore 
Freshers 
Salary not disclosed 
Diploma, BA, 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE) 
