BPO Executive - Domestic/International Jobs Opening in Aiba Technologies at Park Street, Kolkata
BPO Executive - Domestic/International
Job Description
Position Overview
We are looking for energetic, customer-focused, and result-driven BPO Executive to handle domestic and international voice/non-voice processes. The ideal candidate will be responsible for interacting with customers, solving queries, providing solutions, and delivering excellent customer service.
This role requires strong communication skills, problem-solving abilities, and adaptability to handle both inbound and outbound customer interactions.
Key Responsibilities
1. Customer Interaction & Support
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Handle inbound and outbound calls, emails, and chat support.
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Assist customers with their queries, complaints, and service requests.
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Understand customer requirements and provide accurate, timely solutions.
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Deliver a positive customer experience by maintaining a polite and professional tone.
2. Domestic BPO Process
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Manage Indian customer queries in local languages and English.
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Handle product or service-related complaints and provide quick resolutions.
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Understand customer needs and offer customized solutions as per company policies.
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Work closely with the operations team to ensure smooth customer handling.
3. International BPO Process
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Handle calls and chats for US, UK, Australian, or Middle East clients.
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Communicate clearly and fluently in English with a neutral or international accent.
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Understand global customer service protocols and maintain high service quality standards.
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Work according to international time zones and adhere to SLA timelines.
4. Sales & Upselling
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Identify opportunities to upsell or cross-sell products/services.
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Meet or exceed daily, weekly, and monthly sales targets.
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Build strong customer relationships to drive retention and loyalty.
5. Process & Performance Management
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Achieve KPIs such as First Call Resolution (FCR), Customer Satisfaction (CSAT), and Average Handling Time (AHT).
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Follow scripts, guidelines, and compliance procedures.
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Participate in training programs to improve product knowledge and communication skills.
6. Documentation & Reporting
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Maintain accurate records of customer interactions and resolutions.
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Update CRM systems and process logs regularly.
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Prepare daily/weekly reports on performance, feedback, and escalations.
Required Skills & Competencies
1. Communication Skills
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Excellent verbal and written communication in English (mandatory for international BPO).
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Fluency in regional languages (for domestic BPO) like Hindi, Tamil, Telugu, Kannada, or Malayalam is an advantage.
2. Customer Service Orientation
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Strong problem-solving abilities with a customer-first approach.
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Ability to stay calm and composed while handling difficult situations.
3. Technical Skills
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Basic knowledge of MS Office, CRM tools, and online chat platforms.
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Comfortable using computers and navigating different software applications.
4. Sales & Persuasion Skills
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Ability to convince and convert leads into customers.
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Good negotiation skills for upselling and cross-selling opportunities.
5. Time Management & Multitasking
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Capable of handling multiple queries simultaneously.
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Ability to meet daily targets and SLA timelines without compromising quality.
More information about this BPO Executive - Domestic/International Job
Please go through the below FAQs to get all answers related to the given BPO Executive - Domestic/International job
- What are the job requirements to apply for this BPO Executive - Domestic/International job position?
- Ans: A candidate must have a minimum of fresher as an BPO Executive - Domestic/International
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This BPO Executive - Domestic/International is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the BPO Executive - Domestic/International position?
- Ans: There are immediate 1 job openings for BPO Executive - Domestic/International in our Organisation.
Job Particulars
About Company
Kolkata 
1 to 2 Years 
Salary not disclosed 
12th Pass (HSE)
Kolkata
0 to 0.6 Years
Salary not disclosed
12th Pass (HSE)
Kolkata
1 to 3+ Years
Salary not disclosed
B.Com, 10th Pass (SSC), 12th Pass (HSE) 
