BPO Executive Jobs in Ankleshwar,Bharuch,Surat - 24by7 Customer Support
BPO Executive
Job Description
Job
Description
Hiring for Customer Support Executive / inbound process || customer support || CCE Call Center Executive Voice Customer Service Voice Process /Non-Voice Process & Technical Support Executive
Skill
Set Required
· Excellent Communication Skills in English
· Good Understanding ability.
· The associate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
· Accountable for rendering useful administrative support to other members of the customer care team.
· He will be responsible for documenting all calls with regards to participant inquire accurately using Call Tracking System.
· Responsibility of monitoring Call tracking for responses from the administrative team so call returns are done in a timely fashion.
· His responsibility is to Follow-up with participants within a
Roles & Responsibilities
- Should be able to answer emails timely ensuring adherence to the process standards.
- Follow up customer calls made wherever is necessary
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
- Attend mandatory training sessions to stay updated on product or company policy changes
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that the issue requires managerial input.
- Input data into the company computer platform to keep each customer record updated.
5 Working Days (Sat-Sun Off)
Salary: ₹15,000 to - ₹30,000.00 /month
Location: SURAT