BPO Executive Jobs in Surat - Votiko

International US/UKWorking hours CSE || salary upto 20k-25K

Job Responsibilities:

About The Position:

An exciting opportunity awaits a dedicated customer service representative to join our team in Arndell Park. Taking inbound calls from clients and customers, this is a true customer service role where you will be receiving and processing orders, resolving issues, completing order follow ups and closing the loop with our customers with outbound calls.

You will develop ongoing working relationships with our key customers and thrive in a high quality customer service environment.

- Support and provide customer service (Queries and Request response) via phones and e-mails(coordination with the internal team), both inbound(calls from customers) and outbound(to internal team)

- Use questioning and listening skills that support effective telephone communication

- Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs and holds interruptions

- Effectively deal with irate callers, and upset customers

- Meet commitments to customers and other duties as assigned

- Display time flexibility towards shifts as per work floor requirements

- Desired Candidate Profile:

- Graduate with 1 -2 years of experience in Customer Service (Voice/mail process) or Freshers with strong communication Skills.

- Good communication skills (voice and mails)

- Customer orientated

- TPA/Insurance/Broking industry is preferable

Benefits

Incentives on target Achievement

5 Working Days (Sat-Sun Off)

Salary: ₹15,000 to - ₹30,000.00 /month

Location: Majura Gate, SURAT