BPO Executive Jobs Opening in Smat Solutions at Ramanathapuram, Coimbatore
BPO Executive
Job Description
Join our team in Coimbatore!
Job Summary
We are seeking a dedicated and customer-focused BPO Executive to join our Business Process Outsourcing (BPO) team. As a BPO Executive, you will be responsible for handling customer interactions, processing data, resolving queries, and supporting various back-office and front-office operations depending on the project or client requirements.
The ideal candidate should possess excellent communication skills, problem-solving abilities, and a strong work ethic. This role may involve voice (inbound/outbound calls), non-voice (chat/email support), or blended processes depending on business needs.
Whether you're experienced in BPO or looking to grow your career in a fast-paced environment, this role provides the opportunity to work with a global clientele and be part of a performance-driven team.
Key Responsibilities
Customer Support (Voice/Non-Voice)
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Handle customer queries and complaints through phone calls, chats, emails, or ticketing systems.
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Provide accurate, valid, and complete information by using the right methods and tools.
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Follow communication scripts and standard operating procedures while addressing customer concerns.
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Resolve product or service-related issues effectively and escalate complex cases when necessary.
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Maintain a high level of customer satisfaction through professional and empathetic communication.
Back-Office Operations
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Perform data entry, data validation, or transaction processing tasks as per client specifications.
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Review and verify documentation, forms, and other records to ensure compliance and accuracy.
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Manage and update records and information in internal or client databases.
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Generate reports, summaries, and dashboards as required by the project.
Telecalling / Outbound Calling
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Make outbound calls to customers or prospects for lead generation, feedback, reminders, collections, or sales.
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Convince customers or clients to take desired actions, such as purchases, renewals, or registrations.
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Maintain call logs and follow up with clients for closures or additional information.
Quality & Compliance
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Ensure adherence to company and client quality standards, guidelines, and policies.
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Participate in audits, training programs, and regular performance evaluations.
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Maintain confidentiality and data security across all tasks and platforms.
Team Collaboration & Reporting
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Coordinate with team members, supervisors, and other departments to resolve issues efficiently.
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Report daily activities, escalations, and feedback to team leads or managers.
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Contribute to process improvements and suggest best practices for better customer experience or operational efficiency.
Required Skills and Qualifications
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High school diploma or equivalent; a bachelor's degree is an added advantage.
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Strong verbal and written communication skills in [specify required language(s), e.g., English, Hindi, Spanish].
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Proficient in using computers, MS Office (Word, Excel), and basic internet applications.
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Typing speed of at least 30–40 WPM (for non-voice roles).
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Ability to multitask, prioritize, and manage time effectively.
More information about this BPO Executive Job
Please go through the below FAQs to get all answers related to the given BPO Executive job
- What are the job requirements to apply for this BPO Executive job position?
- Ans: A candidate must have a minimum of fresher as an BPO Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This BPO Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the BPO Executive position?
- Ans: There are immediate 1 job openings for BPO Executive in our Organisation.
Job Particulars
About Company
Coimbatore 
0 to 3+ Years 
Salary not disclosed 
Diploma, BA, 10th Pass (SSC), 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
BA, 10th Pass (SSC), 12th Pass (HSE)
Coimbatore
0 to 2 Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
BA
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
B.Com(Corporate Secretaryship), BA(Accountancy, Business Economics, Commerce, English, History, Tamil), BBA/BBM, BCA, BSc(Bio-Chemistry, Biology, Bio-technology, Chemistry / Applied Chemistry, Computer Science, Information Technology, Mathematics / Applied Mathematics, Physics / Applied Physics, Social Work), BSW
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
BA, 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
BA, 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 2 Years
Salary not disclosed
B.Com, BA, BCA, 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE) 
