BPO Executive Telecaller Jobs Opening in Bios computers at Dilsukhnagar, Kukatpally, Hyderabad
BPO Executive telecaller
Job Description
Key Responsibilities:
1. Outbound Calling:
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Make outgoing calls to potential or existing customers for sales, feedback, reminders, or information dissemination.
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Follow scripts or talk tracks as provided for specific campaigns such as product sales, loan follow-ups, customer renewals, surveys, etc.
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Persuade prospects or clients to purchase a product/service or take a desired action (e.g., booking an appointment, confirming information).
2. Inbound Calling:
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Answer incoming calls from customers with queries, complaints, or service-related concerns.
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Provide accurate information, resolve issues, and offer appropriate solutions in a professional manner.
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Transfer calls or escalate complex issues to senior executives or departments when necessary.
3. Customer Support and Complaint Handling:
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Listen actively and patiently to customer concerns.
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Respond to queries related to billing, products, services, delivery status, refunds, and more.
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Ensure proper follow-up and resolution of unresolved cases, maintaining customer satisfaction.
4. Data Entry and Call Logging:
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Record call details, customer interactions, comments, and outcomes in the CRM or call management system.
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Maintain updated records of customer information and call statuses accurately.
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Track and report on lead conversion or complaint resolution rates if required.
5. Communication and Relationship Building:
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Build a positive rapport with callers through courteous and professional interactions.
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Maintain high levels of empathy and patience while dealing with irate or confused customers.
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Ensure a consistent and pleasant customer experience aligned with company service standards.
6. Adherence to Process and Quality:
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Follow company policies, procedures, and quality guidelines at all times.
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Meet personal and team KPIs such as average handling time (AHT), number of calls per shift, quality scores, and first-call resolution (FCR).
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Participate in regular quality monitoring sessions and coaching to improve call handling and customer satisfaction.
7. Target Achievement (if sales-based):
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Meet or exceed daily/weekly/monthly sales targets set by the company or client.
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Close deals effectively by handling objections and providing value-based communication.
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Cross-sell or up-sell products when opportunities arise.
8. Reporting and Feedback:
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Provide timely feedback to team leaders or managers regarding common customer complaints or issues.
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Suggest improvements in scripts, systems, or procedures to enhance call efficiency and customer satisfaction.
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Participate in team huddles, training sessions, and briefings.
More information about this BPO Executive telecaller Job
Please go through the below FAQs to get all answers related to the given BPO Executive telecaller job
- What are the job requirements to apply for this BPO Executive telecaller job position?
- Ans: A candidate must have a minimum of fresher as an BPO Executive telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 7000 and 11500 Monthly. The Salary will depend on the interview. This BPO Executive telecaller is a Full Time in Hyderabad.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This BPO Executive telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the BPO Executive telecaller position?
- Ans: There are immediate 1 job openings for BPO Executive telecaller in our Organisation.
Job Particulars
About Company
Hyderabad 
Freshers 
Salary not disclosed 
Diploma, B.Com, BA, 12th Pass (HSE)
Hyderabad
Freshers
Salary not disclosed
Diploma, 10th Pass (SSC), 12th Pass (HSE)
Hyderabad
Freshers
Salary not disclosed
10th Pass (SSC), No Education/Schooling 
