BPO Executive Telecaller Jobs Opening in Kuber studios at Azadpur, Dilshad Garden, Dwarka, Gurgaon, Noida, Delhi
HOT JOBBPO Executive telecaller
Job Description
Introduction
A BPO Executive Telecaller plays a critical role in managing customer interactions, handling inbound and outbound calls, and promoting products or services while ensuring excellent customer satisfaction. This is a full-time telecalling job that requires strong communication skills, the ability to handle live streaming tasks, and excellent customer relationship management. The ideal candidate should be confident, enthusiastic, and willing to give their best performance in every interaction.
For candidates who can live independently, the company offers accommodation facilities, making it an ideal opportunity for those relocating for work or seeking stable employment.
Job Overview
As a BPO Executive Telecaller, you will be responsible for contacting potential and existing customers, explaining products and services, generating leads, resolving queries, and ensuring customer satisfaction. This role demands good speaking skills, a positive attitude, and the ability to manage live interactions effectively. Candidates must be comfortable working in a target-driven environment and maintaining high-quality customer handling standards.
Key Responsibilities
1. Handling Inbound and Outbound Calls
-
Manage incoming customer calls professionally and provide relevant information.
-
Make outbound calls to potential customers to promote products or services.
-
Respond promptly to queries and resolve issues efficiently.
-
Follow scripts where necessary but maintain a natural conversational tone.
2. Live Streaming and Interactive Communication
-
Engage with customers during live streaming sessions or online campaigns.
-
Demonstrate products, explain features, and answer real-time customer queries.
-
Maintain a positive and energetic presence on live platforms.
-
Encourage customer participation and build trust through engaging interactions.
3. Customer Relationship Management
-
Build rapport and maintain healthy relationships with customers.
-
Understand customer needs and suggest suitable products or services.
-
Provide appropriate solutions to enhance customer satisfaction.
-
Escalate unresolved customer issues to the appropriate departments.
4. Lead Generation and Sales Support
-
Generate leads through outbound calling and follow up with interested prospects.
-
Maintain an updated database of customer information and potential leads.
-
Achieve sales targets and contribute to business growth.
-
Support the sales team by scheduling appointments and providing customer details.
5. Handling Complaints and Feedback
-
Listen to customer complaints patiently and resolve issues within the company’s guidelines.
-
Record feedback to improve customer experience and product quality.
-
Maintain a professional and empathetic approach during challenging conversations.
6. Reporting and Documentation
-
Maintain accurate records of calls, leads, and customer interactions.
-
Prepare daily, weekly, and monthly reports for team leaders and managers.
-
Track performance metrics like call duration, conversion rates, and customer satisfaction scores.
Required Skills and Competencies
1. Communication Skills
-
Excellent verbal communication skills in English and local languages.
-
Clear pronunciation, polite tone, and confident speaking abilities.
-
Ability to engage customers effectively during live streaming sessions.
2. Customer Handling Skills
-
Strong interpersonal skills to deal with different customer personalities.
-
Patience and empathy when handling complaints or difficult situations.
-
Proactive approach to solving customer problems and providing timely solutions.
3. Sales and Negotiation Skills
-
Persuasive ability to convert inquiries into leads or sales.
-
Confidence in explaining product benefits and overcoming customer objections.
-
Ability to upsell or cross-sell when appropriate.
4. Technical Proficiency
-
Basic knowledge of computer systems, CRM tools, and telecalling software.
-
Familiarity with live streaming platforms and video communication tools.
-
Ability to learn and adapt to new technologies quickly.
5. Time Management
-
Ability to manage multiple calls and tasks simultaneously.
-
Meeting daily, weekly, and monthly targets efficiently.
-
Handling high-pressure situations while maintaining quality.
More information about this BPO Executive telecaller Job
Please go through the below FAQs to get all answers related to the given BPO Executive telecaller job
- What are the job requirements to apply for this BPO Executive telecaller job position?
- Ans: A candidate must have a minimum of 0 to 3+ year experience as an BPO Executive telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE), 10th Pass (SSC)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This BPO Executive telecaller is a work from home job?
- Ans: Yes,its a Work from Home Job.
- How many job vacancies are opening for the BPO Executive telecaller position?
- Ans: There are immediate 1 job openings for BPO Executive telecaller in our Organisation.
Job Particulars
About Company
Delhi 
Freshers 
Salary not disclosed 
10th Pass (SSC)
Delhi
Freshers
Salary not disclosed
10th Pass (SSC)
Delhi
Freshers
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Delhi
0 to 0.6 Years
Salary not disclosed
Certificate Course (ITI), Diploma, 12th Pass (HSE)
Delhi, Gurgaon, Mumbai
3 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Delhi, Gurgaon
Freshers
Salary not disclosed
B.Arch, B.Pharm, BCA, 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, BA, BBA/BBM, 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Gurgaon
1 to 2 Years
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Hyderabad, Delhi, Mumbai
Freshers
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
BA, 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, 12th Pass (HSE)
Noida
0.6 to 2 Years
Salary not disclosed
12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE) 
