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We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
· Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
· Answering agent questions regarding best practices or difficult calls. Identifying operational issues and suggesting possible improvements.
· Preparing reports and analyzing data to assist management as they determine call center goals.
· Measure performance with key metrics such as call abandonment, calls waiting etc. Ensure adherence to policies for attendance, established procedures etc.
· Ability to handle multiple priorities, stress, detailed work, reasoning, deadlines. Must be flexible, analytical, and possess excellent communication and interpersonal skills.
Working days: Monday to Friday (Sunday -Saturday off)
Schedule: Night shift
Education: Any education
Experience: Fresher & non fresher can apply
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