BPO Jobs in Ankleshwar,Bharuch,Surat - Votiko
BPO
Job Description
Client Solutions Executive ||Speak Fluent English @ Ring Road || Surat
Job description:
General Description Of Position:
The Customer Service Representative I answers inbound calls and makes outbound
calls to support Customer Service Department operation .
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below.
- Act as the primary point of contact and liaison for SCFHP members and providers contacting the plan regarding general inquiries, concerns or requests for information.
- Develop a general understanding of all member facing materials, communications and interactions and be prepared to respond appropriately to follow up calls..
- Follow established guidelines and resources to respond to member and provider inquiries and resolve concerns in an accurate, timely, professional, and culturally competent manner.
- Use listening skills and judgment to appropriately categorize and accurately document all contacts and follow-up actions regarding member and provider communications and activities in accordance with established guidelines.
- Attend and actively participate in daily, weekly, and monthly departmental meetings, in-services, training and coaching sessions.
- Identify member/provider issues and trends and report relevant information to management.
- Perform other related duties as required or assigned.
Working Conditions:
Generally, duties are primarily performed in an
office environment while sitting or standing at a desk. Incumbents are subject
to frequent contact with and interruptions by co-workers, supervisors, and plan
members or providers in person, by telephone, and by work-related electronic
communications.
- 5 Working Days (Sat-Sun Off)
- Salary: ₹15,000 to - ₹30,000.00 /month
- Location: Majura Gate, SURAT
- Call: +91
- Website: -
If you are a strong fit for this position, Send an email with your resume to with subject line as "Job: CS Executive".