BPO Jobs in Gurgaon - Radical Minds Technologies Pvt. Ltd.

BPO

Radical Minds Technologies Pvt. Ltd.

1 to 4 Years

100000 - 325000 Yearly

Expired

Posted: 11 Mar 20

Job Description

Job Description:-

We have urgent opening of Process Trainer for Travel process

Own the training of process and product for new hires.
Conduct interviews for potential candidates and assess train ability on communicationskills.
Drive qualitative performance effectiveness and superior customer experience of the Customer Connect Team through effectiveness of product/process knowledge.
Conduct New Hire Training and Refresher training on the floor.
Analyze customer survey results, formulate improvement initiatives and drive their implementation across aligned team/s
Ensure successful execution of training needs including resource planning and measuring program training effectiveness
Responsible for on-going classroom/ on-floor observations of focus groups, providing guidance, mentoring and support that focuses on performance improvement
Monitor and ensure completion of daily training administrative work such as timekeeping, and other administrative tasks as required in a timely and accurate manner
Conduct road shows, quizzes & activities to increase the cultural awareness & engagement activates.
Scheduling training planner for BQ management and monitoring plan.
Keep team motivated to perform on deliverable s and help them deal rejections.
Assist/support team members with personal development planning
Where required, support the management in conducting process related checks/audits.
Aid other work units when required, particularly in the quality management.
Identify ways to improve process/product skills of teams and action accordingly.
Participate in company wide projects/assignments, which could include working on curriculum updates/revisions.