BPO Jobs in Gurgaon - Radical Minds Technologies Pvt. Ltd.

• Own the training of process and product for new hires.
• Conduct interviews for potential candidates and assess train ability on communicationskills.
• Drive qualitative performance effectiveness and superior customer experience of the Customer Connect Team through effectiveness of product/process knowledge.
• Conduct New Hire Training and Refresher training on the floor.
• Analyze customer survey results, formulate improvement initiatives and drive their implementation across aligned team/s
• Ensure successful execution of training needs including resource planning and measuring program training effectiveness
• Responsible for on-going classroom/ on-floor observations of focus groups, providing guidance, mentoring and support that focuses on performance improvement
• Monitor and ensure completion of daily training administrative work such as timekeeping, and other administrative tasks as required in a timely and accurate manner
• Conduct road shows, quizzes & activities to increase the cultural awareness & engagement activates.
• Scheduling training planner for BQ management and monitoring plan.
• Keep team motivated to perform on deliverable s and help them deal rejections.
• Assist/support team members with personal development planning
• Where required, support the management in conducting process related checks/audits.
• Aid other work units when required, particularly in the quality management.
• Identify ways to improve process/product skills of teams and action accordingly.
• Participate in company wide projects/assignments, which could include working on curriculum updates/revisions.

Required Candidate profile