BPO Quality Jobs Opening in Jaden Executive Search and Recruitment Specialist at Kopar Khairane, Navi Mumbai

BPO Quality

Jaden Executive Search and Recruitment Specialist

0 Years

16000 - 22000 Monthly

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Posted: 16 Apr 25

QA languages: Assamese, Telugu, Tamil, Malayalam

Quality assessment and control: Evaluate call agents performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.
Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.
Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.
Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.
Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.
Customer feedback: Incorporate customer feedback into quality assessment processes requirements
Proven experience (minimum 6 months) in quality analysis and call auditing, preferably in a customer service environment.
Excellent communication skills, both written and verbal.
Knowledge of relevant industry regulations and compliance standards.
Proficiency with Microsoft Office suite (Word, Excel, PowerPoint)

Eligibility Criteria: -

18-35 years of age

12th pass or above

Proficient/familiar in computer operation

Work Location :- Kopar Khairane, Navi Mumbai (On site)

More information about this BPO Quality Job

Please go through the below FAQs to get all answers related to the given BPO Quality job

What are the job requirements to apply for this BPO Quality job position?
- Ans: A candidate must have a minimum of fresher as an BPO Quality

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
What are the salary requirements for this job?
- Ans: The salary range is between 16000 and 22000 Monthly. The Salary will depend on the interview. This BPO Quality is a Full Time in Navi Mumbai.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This BPO Quality is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the BPO Quality position?
- Ans: There are immediate 1 job openings for BPO Quality in our Organisation.