BPO Team Lead Jobs in Nagpur - Vindhya e-Infomedia

 Role: Team Leader. 

Job Responsibilities. 

1. Analyze various reports to enhance productivity and conversions 

2. Achieve KPI and productivity targets of Self & Team 

3. Prepare and submit periodic Team performance reports

4. Audit Calls and identify the training requirements of each Team Member.  He/She will also arrange debriefing and ensure that the information required on   the floor is cascaded     training requirements of each Team Member. Arrange De-   briefing and  ensure required on the floor information are cascaded

5.  motivating each Team Member, guiding, monitoring their performance and implementing corrective

Actions as required. 

6.Be responsible for staff retention

7. Handling team & shop floor escalations calls and providing end to end resolutions. 

8.    Attending call calibrations at a timely manner 

9.     preparing monthly TL review to gauge individual and teams performance. 

10.    Client interaction as and when required; incorporate feedback into the system 

Industry Preference: BPO / ITES. 

Essential Skills 

1.   Looking for someone who is assertive and professionally aggressive as he/she would be dealing with the Banking Sector Customers and would be involved in the Collection process from the Client's  Clients borrowers.

2. Strong execution skills, Action oriented, go getter, Team Motivation 

3.  Excellent in Excel and report preparations / Good in Power Point Presentation 

4.   Ability to work under pressure, Deliver targets as per requirement 

4.   Carrying high value as a person and lead the team with a high spirit 

5.   Very Good English Communication 

Experience. 

1.   Minimum 2 to 3 years of Team leading experience in an Inbound / Out Bound BPO Process

Educational Qualification:     1. Minimum Graduate

 Salary: will be in the range of 15K to 20K depending on the quality of the   candidate