BPO / Telecaller Jobs - Delhi - 2W Trade
Job Description
2W Trade India is hiring operators to work in a call center to make outbound calls for inquiries received from a customer in order to make up-sell of goods. Answer inquiries and questions, handle the complaint and provide information.
Responsibilities:
Responsibilities:
- Manage large amounts of inbound and outbound calls in a timely manner
- Identify customers needs, clarify information and provide solutions and/or alternatives
- Capture opportunities to up-sell products when they arise
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
- Basic qualification/higher degree
- Previous experience in a customer support role is highly required
- Strong phone and verbal communication skills along with active listening
- Can speak professionally in English, Hindi or Urdu
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
Job Particulars
Role bpo telecaller
Who can apply Experienced (1 to 3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id239786
Job Category BPO
Locality Address
State Delhi
Country India
About Company
2WTrade was founded in 2008 and in less than ten years has made great progress in the retail segment.
The company operates globally, has 1,500 offices, and also uses multi-national network call centers, logistics companies, and courier services.
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