BPO/Telecaller Jobs Opening in Bhavani Business Solutions at Kalyan, Mumbai
BPO/Telecaller
Bhavani Business Solutions
Expired
Posted: 14 Dec 23
Job Description
Role Responsibilities
Display a courteous and polite attitude at all times
Perform calling activity on (inbound / outbound) past due accounts and negotiate payments
To follow in accordance to the standard telephone scripts provided
At all time update all collection activities in CACS accurately
Evaluate and recommend/ perform field visits
Evaluate and assign cases for legal actions according to legal action criteria
Attend MB & other law enforcement agencies to represent bank as and when required
Ensure to action all work assigned accurately and on timely manner
Provide timely, consistent actions on same type of customers and cases
To escalate to supervisor on early sign of financial difficulties / market concern based on customer feedback
Using resolution tools and forbearance options to find the right solutions for customers
Respond to customer queries in a timely manner
Escalate to supervisor within 24 hours on queries / potential complaints
Identify and lead process improvement opportunities customer experience and cost saving opportunities
Managing resources and maintain an efficient process flow
Action individually but achieve the task as one team through effective working relationships with colleagues
Ensuring compliance with bank policies, regulatory and operational Risk requirements
Increase NPS & maintaining zero unprofessional calls.
Ensure all AML/ CDD policies and procedures per group and the local regulator are adhered to in conducting credit evaluation and approvals.
Ensure zero tolerance method for this aspect, within the team/ unit.
Report any breaches or suspicious persons/ relationship to the local L&C
Identify and make suggestions to develop and continuously improve recovery processes and strategies to optimize recoveries
More information about this BPO/Telecaller Job
Please go through the below FAQs to get all answers related to the given BPO/Telecaller job
- What are the job requirements to apply for this BPO/Telecaller job position?
- Ans: A candidate must have a minimum of 0 to 06 Months year experience as an BPO/Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE), 10th Pass (SSC)
- What are the salary requirements for this job?
- Ans: The salary range is between 8000 and 15000 Monthly. The Salary will depend on the interview. This BPO/Telecaller is a Full Time in Mumbai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This BPO/Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the BPO/Telecaller position?
- Ans: There are immediate 10 job openings for BPO/Telecaller in our Organisation.
Job Particulars
Role bpo telecaller
Education 10th Pass (SSC), 12th Pass (HSE)
Who can apply Freshers and Experienced (0 to 0.6 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2129398
SkillsInbound Calling
Locality Address Kalyan
State Maharashtra
Country India
About Company
Bhavani Business Solutions
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