BPO/Telecaller Jobs Opening in Client of Freshersworld at Mulund West, Mumbai
BPO/Telecaller
Client of Freshersworld
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Posted: 27 Mar 24
Job Description
BPO/Telecaller
Roles and Responsibilities:-
Responsible for making outbound calls and regular follow-ups on leads assigned.
Build a strong relationship/trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
Understand customer need
Explaining the product features in detail and how to use the packages.
Understand the Customer requirements, and encourage them to upgrade/renew the packages.
Handling inbound calls & outbound calls
Address all the issues/grievances of customers and provide the right customer experience.
Building and maintaining profitable relationships with key customers.
Superb verbal communication.
Overseeing the relationship with customers handled by your team.
Resolving customer complaints quickly and efficiently.
Keeping customers updated on the latest products in order to increase sales.
Expanding the customer base by upselling and cross-selling.
Understanding key customer individual needs and addressing these.
Proficient in all Microsoft applications.
Solve customer's queries over the phone
Superior product knowledge.
Capacity to receive critique without internalizing it.
A team player with leadership skills.
Maintain a positive attitude focused on customer satisfaction.
Ability to switch your communication style on a whim.
Exposure to diverse viewpoints, cultural norms, and experiences.
Superb interpersonal, research, and record-keeping skills.
Job Particulars
Role bpo telecaller
Education Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2338809
Locality Address Mulund West
State Maharashtra
Country India
About Company
Client of Freshersworld
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